• Provide application and environment admin support to multiple clients and users daily.• Troubleshoot and resolve issues raised by end-users and internally in accordance with Service Level Agreements (SLA).• Log, prioritize, and monitor help-desk issues, ensuring documented and effective issue resolution.• Demonstrate a basic understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management).• Administer IT systems, offer hardware and… Show more • Provide application and environment admin support to multiple clients and users daily.• Troubleshoot and resolve issues raised by end-users and internally in accordance with Service Level Agreements (SLA).• Log, prioritize, and monitor help-desk issues, ensuring documented and effective issue resolution.• Demonstrate a basic understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management).• Administer IT systems, offer hardware and software support, and conduct maintenance tasks.• Knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server.• Work with Microsoft Windows Server technologies (Active Directory, DNS,DHCP, Group Policy, etc.).• Understand the basic of data security principles for secure application usage.• Proficiency in shell scripting, bash, and SQL.• Familiarity with various operating systems (Windows, Linux, Unix) and theirinteraction with applications.• Possessing good Word and Excel skills, and reporting tools like Power BI. Show less

* Monitoring Analyst at eir evo in a growing Managed Services team* Monitoring and support of IT infrastructure including Cisco routers, switches, Palo Alto Firewall, Windows Servers, Citrix NetScaler, HP/ Dell Servers and Storage solutions.* Work with SERVICE DESK - Incident management team to troubleshoot and provide client support for Networking issues.* Document and update incident technical details in the ticketing system.* Escalate issues to Core Networks support… Show more * Monitoring Analyst at eir evo in a growing Managed Services team* Monitoring and support of IT infrastructure including Cisco routers, switches, Palo Alto Firewall, Windows Servers, Citrix NetScaler, HP/ Dell Servers and Storage solutions.* Work with SERVICE DESK - Incident management team to troubleshoot and provide client support for Networking issues.* Document and update incident technical details in the ticketing system.* Escalate issues to Core Networks support if unable to resolve through initial triage and troubleshooting.* Provides initial triage, and investigation, and ensures fast turnaround times on issue/incident resolution.* Exercises judgment to identify, diagnose, and solve problems within given rules.* Work with tools like Remedy Force, AutoTask, Assurenet, CMS, TIS, UG, FHS, Midas, AMP, Mobile ION, Cisco RMA.* Work with the MSC IP network engineers to Manage the incidents, events and problems identified proactively by monitoring tools and reactively by customer reports.* Work with Systems team to migrate from reactive 'critical' alarm response mode to a proactive major/informational alert monitoring and pre-emptive activity model.* Deliver best in class response and updates for all customer infrastructure, systems and applications.* Support the managed solutions that we deliver to the eir Business clients.* Perform event correlation, investigation, resolution, and escalation of incidents* Coordinating with other IT teams and third parties, improving and maintaining documentation, providing support to L2/3 engineers, and working to improve services delivered to customers.* Strong troubleshooting and communication with customers. Show less

• Product Support Specialist role with responsibilities including investigating and prioritizing advertising issues, owning tasks end-to-end, identifying solutions, and advising the sales team.• Requires a high school diploma or GED, 1 year of experience with product technical support, and 1 year of experience in SQL.• Bachelor's degree, experience with SQL, online advertising experience, and customer service experience are preferred.• Should have excellent oral and written… Show more • Product Support Specialist role with responsibilities including investigating and prioritizing advertising issues, owning tasks end-to-end, identifying solutions, and advising the sales team.• Requires a high school diploma or GED, 1 year of experience with product technical support, and 1 year of experience in SQL.• Bachelor's degree, experience with SQL, online advertising experience, and customer service experience are preferred.• Should have excellent oral and written communication skills, ability to rapidly assess, analyze and resolve or troubleshoot issues, aptitude to support complex products, ability to overcome a product learning curve, ability to think critically and problem solve, and ability to work in teams.• Familiarity with SQL, online advertising tools, and customer service tools is required.• Facilitate a high-end customer experience for advertising bug support. Show less

Collecting payments, promoting special deals