Rukeli Cooper Email & Phone Number

● Conduct daily reviews of data to identify instances of fraud andinvestigate suspected fraud cases. ● Serve as a Subject Matter Expert, providing crucial assistance to theteam in handling complex cases. ● Initiated the Able@ DoorDash ERG, advocating for the visibility andinclusion of disabled and neurodiverse employees.

Phoenix, Arizona, United States

● Pioneered and defined the Team Lead role, providing crucial data to driveup productivity and address new and emerging blockers.● Analyzing KPIs, contact volumes, and agent availability for effectivecoaching and performance improvement.● Enhanced internal mobility guidelines, incorporating contingent workertenure into role transfer and promotion decisions.● Led diversity, equity, and inclusion efforts, focusing on Trans andGenderqueer visibility.

Phoenix, Arizona, United States

● Managed a blended workflow of inbound and web cases, assisting Dasherswith various issues.● Delivered subject-matter-expertise for end-to-end, white glove,concierge-level customer service and technical support via inbound andoutbound channels.● Acted as a stand-in SME/Tenured Rep, providing coaching and support tothe team.

Oswego, New York, United States

● Managed fulfillment of complex customer orders, ensuring qualityassurance of products and services.● Demonstrated self-sufficiency and organizational skills in overseeingnightly tasks.● Part of a small team that ran sales at the Association of ProfessionalPiercers Conference jewelry expo every year where we handled thousands ofdollars worth of jewelry order fulfillment hourly.

Phoenix, Arizona, United States

● Assisted Physical Therapists across the nation with a data-intensiveElectronic Medical Records software.● Multitasked effectively to meet deadlines and deescalated challengingphone calls.

Phoenix, Arizona, United States

● Developed SEO and marketing strategies for potential clients to enhancetheir online presence.● Conducted audits of clients' sites to identify areas for improvement andoptimize functionality.● Maintained a steady pace of new and recurring clients to help thebusiness grow.

Phoenix, Arizona, United States

● Assisted small business owners in developing their web presence anddigital identity.● Addressed and resolved customer product challenges and maintained ongoingcustomer relationships.