Rukhsana Alameri 🇦🇪🇵🇰 Email & Phone Number

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

• Act as the Single Point of Contact for retail banking customers of the bank; communicate with these clients regularly keeping them updated with their portfolio status, and deliver value across the service.
• Coordinate with other units of the bank across multiple locations for acquiring referral sales and facilitating cross sale to increase bank revenue.
• Maintain a consistent focus on providing high standards of banking services that meet HSBC benchmark, sustain high customer satisfaction scores and achieve all KPIs.
• Assist customer in choosing the optimum banking products/services that meet their financial requirements, answer all queries satisfactorily so that sales can be closed successfully.
• Collaborate with distinct teams in the bank to meet all branch performance targets and for providing a superior banking experience to customers.
• Frequently evaluate the levels of customer service provided across customer touch-points, follow best practices, monitor processes and suggest improvements that would make customer service function more effective.

Abu Dhabi

• Interviewed new and existing customers at the branch for opening accounts / additional accounts and assisted in mandate changes by providing the documentation required.
• Provided high quality of service and achieved maximum customer satisfaction by ensuring timely processing of term deposits, corporate loans and
• Assisted in the daily activities of Corporate Bank support department at ABU and handling corporate account related operational issues including local and international queries from corporate customers.

Abu Dhabi

• Responsible for delivering ATM/Credit cards, pins, cheque books to customers upon proper identification.
• Efficient use of HUB system in locating Cards, Pins and cheque Books.
• Cancellation of uncollected / undelivered credit cards, ATM cards / pins and phone banking / internet pins after 45 days.
• Attend customer inquiries related to Cards, Pins and Cheque books.
• Identified cross selling opportunities and referred them to the sales department to increase bank revenue.

Abu Dhabi, United Arab Emirates

• Provided general secretarial / administration support to senior managers & Directors.
• Scheduled meetings, maintained calendar, and organized travel arrangements
• Planned, organized, and managed company activities.
• Responsible for answering & screening telephone calls & face to face enquiries.
• Raised purchase orders, expense claims and arranging invoices..
• Carried out routine administrative duties like photocopying and filing etc.

Abu Dhabi, United Arab Emirates

• Provided general secretarial / administration support to Deputy CEO and senior managers.
• Scheduled meetings, conferences, itineraries and travel arrangements.
• Managed and maintained a proper filing system.
• Raised purchase orders, expense claims and arranging invoices.
• Efficiently managed telephone calls, emails, and collected and sorted mail.
• Scheduled meetings, conferences, itineraries and travel arrangements

Abu Dhabi, United Arab Emirates

• Promoted Merchant Banking & Capital Markets products and services to potential clients.
• Assisted in over viewing, preparing, planning for all documentation, administrative and operational activities related to capital market transactions.
• Supervised new joiners familiarizing them with the usage of the IPO system.

It, Software Engineering

Software Engineering

High School, Pre-Medicine/Pre-Medical Studies

Activities and Societies: RunningExcelled at various Subjects with flying colours.