Rukma Shree Email & Phone Number

Saskatoon, SK, CA

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

• Supported business strategies to increase sales and optimize profitability by providing exceptional customer service and product recommendations.
• Ensured high levels of customer satisfaction through attentive service and personalized assistance, resulting in positive feedback and repeat business.
• Built and maintained extensive product knowledge to effectively advise customers and drive sales.
• Fostered positive relationships with wholesale and retail customers, enhancing brand loyalty and driving revenue.
• Supported employee training, development, and performance management initiatives to enhance team productivity and morale.
• Responded to and resolved customer and employee complaints promptly and effectively, ensuring a positive experience for all stakeholders.

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

• Print and sorts reports such as Warehouse Receiving Detail, Inventory Tracking, 5 Week No Item Movement, Store Clearance Listing, Inventory Adjustment, and Detailed Markdown to Zero.
• Perform allocated tasks from internal task allocation systems.
• Examining work reports that are more than three days old; NOF/localitems; scanning exceptions; and detailed markup/markdown reports.
• Support DSD & Claims as necessary.
• Preventing shrinkage, making sure repaired goods are handledappropriately, and ensuring that the return instructions is followed. Executing the UPC Key Controls Checklist and monitoring all UPC documentation.
• By assuring prompt payment for goods and services, the key controls checklist for invoicing is being followed.

• Led enhancement of the vendor experience by developing and executing strategies and improving processes in liaison with product/vendor managers.
• Closed opportunity and strengthened relationship with vendors by expanding selection of the non-productive inventory to identify selections gaps.
• Maintained high discipline and norm adherence. Coordinated with stakeholders and superiors for cross teams and provided innovative suggestions to improve operational functioning and business goals.
• Set out quality standard for various operational areas, ensured a high quality vendor experience, while adhering SLAs and work process.
• Recruited, mentored & developed launch plans for new team members and nurtured an environment where they can excel through encouragement & empowerment while tracking their progress to bridge the knowledge and skill gap.
• Introduced leads for process improvement projects, suggested solution proposals, and implemented them to applicable areas; participated in weekly/monthly process reviews with external and internal stakeholders.

India

-Facilitate movement of freight.-Schedule, track, monitor and resolve orders within established guidelines/SOP.-Perform functions to maintain yard accuracy. Trained new team members to excel at their new roles.-Ensure that all safety measures and precautions are in place and being used regarding the dock and trailers.-Communicate well with fellow employees.

India

-Provide prompt and efficient service to Amazon Sellers through email.-Working with multiple technology applications and features to resolve Seller contacts.-Advice the sellers in the following: Fulfillment by Amazon, feeds issues, and Incorrect Information on theDetail page-Demonstrate effective, clear and professional written and oral communication and.

Chennai, Tamil Nadu, India

Project- Amazon Halo Band- Collected and analyzed real data on established and potential customers and sources.- Working collaboratively with multiple set of stakeholders – Data team, analytical resources to deliver onproject deliverables and tasks.- Created reports on productivity and target achieved to help achieve the goal.- Segmented the images into.

Chennai, Tamil Nadu, India

Inbound – Customer Service Executive (Technical Support):-To listen and act accordingly upon the customer’s query for technical support, retention and refund.-Knowledge in sales force and CRM application.-Responsibility to understand and provide friendly with 100% customer service and providing a solution.-To act promptly and build trust about client.