• A high energy and results-driven professional with 10 years of IT experience in Business Systems Analysis, Project Management, ITIL Service Management working with the technical staff to implement management and staff's business requirements into the software application in various domains. (Banking, Pharmaceutical, FMCG, Healthcare, Logistics, Retail etc.)• Proficient at creating Use Cases, GAP Analysis, Process Flows & Works using UML.• Extensive Process reengineering by documenting and evaluating existing business processes.• Conducted and facilitated JAD sessions and brain storming sessions with key user groups emphasizing the scope of the project in order to provide key initiatives in working with users in identifying and defining project and system requirements• Highly familiar with understanding all phases of project development life cycle using standard methodologies including analysis, design, and development of software applications.• Proficient in using PM/BA tools including Microsoft Project Professional, Microsoft SharePoint, and Microsoft Office Professional• Sound knowledge & experience using Unified Modeling Language (UML).• Ability to create and adapt processes to monitor projects, communicate project goals to stakeholders and set performance expectations• Detailed knowledge of X12 and XML data format standards • Excellent communication skills and ability to lead and mentor junior level business analyst/team members.• Excellent planning and organizational skills for the optimum functioning of the department and the consistent achievement of service management process standards. • Hands on experience on Tableau.• Successfully introduced innovative strategies to improve quality of Change management productivity and profitability.