• Design and implement a continuous pro-active, selling strategy and action plan, which will drive the optimization of hotel profits• Have the foresight to capture any unexpected opportunities and implement recovery plans to counter act threats to business• Oversee the maximization of revenues through the combined efforts of the Reservations, Sales & MICE Sales Departments.• Prepare necessary data required for revenue budgets and assist management team in preparing yearly budgets & Expense.• Understands the hotel’s defined competitive market and defined comp sets and their relevance to unit based on current/future market conditions and industry changes and fluctuations• Improved hotel occupancy by 20% vs YOY & sustained overall Revenue Growth in all Revenue stream.• Utilizes key reports from various channel to have effective pricing.• Formulate upselling strategies to promote Hotel Sales for Front office & Reservations department.• Conducts weekly rate/sell strategy (yield) meetings with HOH DOSM & FOM.• Tracking the invoicing of credit status of Travel Agents & credit listed companies.• Created SOP’s, policies and set up the Reservation department as per Wyndham standards• Implements a group evaluation process to manage group inventory and rates based on key factors such as rooms/space ratio, pattern, ancillary contribution etc.• Understands the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate.

•Pre-Opening: Setting up the foundation and start, mapping out the plan for long term commercial success during Building pricing strategy, demand calendar , room type set up, Corporate/MICE/Wholesale pricing grid planning , forward forecasting by Segments align with commercial strategy, STR Set up, Budget projection, OTA connectivity, Interface setup, MS set up, Channel Manager set up, RMS tools activation etc•Embedded Revenue Management Culture & implement revenue management operations, procedures and best practices•Delivering business as closely working with Sales & Marketing Team to drive Market share•Proactively manage inventory for the hotel to maximize revenue in all areas. Depending on the needs of each hotel, this includes room inventory•Assist in implementation and continual improvement of definite group forecasting process along with the Group Reservations Team•Proactively provide data to the Senior Management for the purpose of analyzing and evaluating specific business segments, specific accounts, market segment mix, room type Demand, channel production and geographical mix, recognizing trends and patterns•Continually analyzes \transient demand, price sensitivity and booking patterns, recognize trends and their relevance to one another and provide pricing, inventory and selling strategy recommendations in alignment with Corporate Revenue Management.•Assist in developing 3-month, 6-month, and 12-months strategic action plans for the management of the transient revenues.•Facilitate discussion on trends, market growth, and selling initiatives.•Prepare month-end critiques, discuss results and communicate to Corporate Revenue Management.•Evaluate Monthly Market Share reports to understand trends and opportunities vs. competitive set and the market.•Train reservations team members on key areas of revenue and yield management.•As applicable, train, manage and develop other direct reports to ensure successful execution of revenue maximization efforts

About Company Ghaya Grand Hotel is a Property of 765 Luxurious rooms , 6 multicuisine restaurant 5 star Furnished Hotel, located at Sport City Te-come in Dubai. Duties & Responsibilities in Present company Supervising General Job Performance of reservation staff, implementing of policies and procedures under guidance of Revenue & Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications .• Managed Reservations Sales team through leadership and coaching .• Trained all staff, monitored the daily activities of the Reservation Sales Agents, Experience Planner Agents and Group Reservation Coordinators .• Warmly greeted all guests in a timely manner offering assistance and taking ownership to ensure they were satisfied by following up• Effectively communicated with team members , expectations, sales goals and importance of accuracy to set the front desk and ultimately guests up for success .• Achieved top revenue and conversion several times .• Improved service quality by decreasing abandoned calls from 5% to under 2.5% by developing a team with a strong knowledge of the company's products and services .• Increased eligible calls sales conversion from 48% to 62% .• Developed and implemented policies, procedures and process improvement initiatives to grow ancillary spend and improve guests satisfaction by collaborating with Managers of front Office , Food & Beverage Dining, Recreation and Spa to increase advanced reservations .

Duties & Responsibilities • Taking all Arrival Reports, Departure Reports, Travel Report, Guest Ledger Report, Vacant Room Report etc .• Check-in Process.• Checkout Process• Re-checking & Tallying DTCM online.• Handling the Guest as well as guiding, and teaching to the juniors. • Attending morning meeting and solving the query of Front Office . • Double Checking the daily arrival , cancellation , no- show and VIP Reports .• Handling Cash, Bills Checking & Following for Web- Portal Payment .• Assigning Arrival Room .• Guest Interaction.• Assists in pre-registration activities when appropriate.• Monitors advances deposit requirements.• Handles daily correspondence. Responds to inquires and makes reservations as needed.• Makes sure that files are kept up to date.• Walk around with the client and ensuring that they secure whatever services they are in need of.• Getting information about areas of interest in order to target more clients in particular seasons.• Making arrangements for clients travel programs

The Company :ITC GRAND CHOLA is 5star Starwood Luxury collection Hotel, situated at very busiest place metro city in Chennai. It contains 622 rooms, 10 restaurant, two swimming pools with two SPA & recreational facilities.ITC has more than 100 Hotels & largest chain property in India. Duties & Responsibilities • Taking all Arrival Reports, Departure Reports, Travel Report, Guest Ledger Report, Vacant Room Report etc.• Check-in & Checkout Process in Opera 5. 0 Version Software .• Handling Reservation and Making Reservation .• Attending all the Telephone calls are answered promptly as per the Company Front Office Procedures • Double Checking the daily arrival , cancellation , no- show and VIP Reports .• Handling Cash, Bills Checking & Following for Web- Portal Payment .• Assigning Arrival Room • Guest Interaction.• Guest Query Solved .• Incident Report .• Guest Attend and Welcome to the Guest.• Guiding to the Guest • Guiding and Supervising to the Junior.• High Balance Report ,Handling all the Paid Out & Refunds .• Welcome- Letter, Guest Relation, & attend all the Guest Comments mail.• Sending Trip Adviser & Thank You E- mail to the Guest .

Job Profile• Taking all Arrival Reports, Departure Reports, Travel Report, Guest Ledger Report, Vacant Room Report etc.• Check-in Process.• Checkout Process• Guest Interaction.• Guest Query Solved• Guest Attend and Welcome to the Guest.• Guiding to the Guest• Guiding and Supervising to the Junior.• Handling Cash, Bills Checking.• High Balance Report ,Handling all the Paid Out.• Welcome- Letter, Guest Relation, & attend all the Guest Comments mail.• SPG Loyalty Program from Opera, Preparing all the SPG Reports, Handling Hot Alert .