Rumana Umar Email & Phone Number

Caulfield East, Vic, Au

Melbourne, Victoria, Australia

Melbourne

(The company title above is an amalgamation of my various workplaces in the hospitality industry)Team-Player: Led a team of 3 pastry chefs in executing successful lunch and dinner service of 250-500 customers per day, with the weekly revenue target being $100,000, which honed my organization, delegation and communication skills.Quality & Consistency: Accountable for each order being completed within 10 minutes of the docket being issued with a minimum footfall of 250 orders a… Show more (The company title above is an amalgamation of my various workplaces in the hospitality industry)Team-Player: Led a team of 3 pastry chefs in executing successful lunch and dinner service of 250-500 customers per day, with the weekly revenue target being $100,000, which honed my organization, delegation and communication skills.Quality & Consistency: Accountable for each order being completed within 10 minutes of the docket being issued with a minimum footfall of 250 orders a day, whilst adhering to the benchmark of plating techniques and garnishes.Problem solving: Catered to complex customer needs, attained sales target despite delivery discrepancies, strived to remain operational as a business in spite of the shortage of staff due to the pandemic, and resolved kitchen conflict while ensuring t positive customer experience. Show less

Melbourne, Victoria, Australia

Administration: Facilitated interviews alongside the head chef; assisted with the induction process, and also helped design standard operating procedures (SOPs) and templates, which also served as a point of reference in mentoring apprentices.Process Efficiency: Collaborated with the Head Chef on a special menu that utilized leftover ingredients, resulting in a 9% increase in customer sales and a 7% decrease in food waste, equating to approximately $1,500 per quarter.

Bengaluru Area, India

HR Operations: Gained expertise in People strategy, Organizational Design, Performance Appraisal, Employee Engagement, and contributed to meeting Business Unit deliverables.Project Management: Under the guidance of business leads, contributed to the development of a pilot project on compensation & benefits, and bonus payouts using proprietary software, achieving a significant reduction of 17% in the data mining process.Automation: Enhanced reporting through the creation of… Show more HR Operations: Gained expertise in People strategy, Organizational Design, Performance Appraisal, Employee Engagement, and contributed to meeting Business Unit deliverables.Project Management: Under the guidance of business leads, contributed to the development of a pilot project on compensation & benefits, and bonus payouts using proprietary software, achieving a significant reduction of 17% in the data mining process.Automation: Enhanced reporting through the creation of tailored macros to streamline tasks such as, data extraction and analysis, leading to a notable 15% surge in productivity. Show less

Bangalore

Recruitment Pipelining: Own Talent Pipelining process to assess current and future hiring needs and develop clear strategies to source, forecast & build a diverse candidate pipeline.Employee Screening: Facilitated background checks by liaising with agencies, rectifying discrepancies through candidate meetings and communicating results well within SLAs.Stakeholder Management: Maintained strong relationships with approximately 20 key stakeholders from the business (HRBP… Show more Recruitment Pipelining: Own Talent Pipelining process to assess current and future hiring needs and develop clear strategies to source, forecast & build a diverse candidate pipeline.Employee Screening: Facilitated background checks by liaising with agencies, rectifying discrepancies through candidate meetings and communicating results well within SLAs.Stakeholder Management: Maintained strong relationships with approximately 20 key stakeholders from the business (HRBP, Resourcing teams, People Partners) to assist with the delivery of HR programs and placements of over 65 job vacancies within a two-month period. Show less

Bengaluru Area, India

Onboarding: Ensured smooth onboarding of approximately 1,200 new hires monthly, achieving 100% HR compliance whilst providing them with a positive experience.Vendor Management: Coordinated with five key vendors and implemented a tracking system that utilized macros to share details directly with the employees, reducing the cost to business by a minimum of Rupees 45,000 per Quarter.Received the 'Special Achievement Award' for Business Quarter 3, 2014.

United Arab Emirates

Provided support to various HR functions including Policy management, Employee engagement, HRIS, Grievance handling in a conglomerate of 10,000+ employees, with a primary focus on the Labor Laws of U.A.E.Conducted labor camp inspections, and oversaw the OHS protocols in accordance with the law, and subsequently reported observations to the campsite managers through circulars, reports and memos.Responsible for the assessment of top performers and designing the rewards schemes.

Advanced Diploma In Hospitality Management, Baking And Pastry Arts/Baker/Pastry Chef

Activities and Societies: Maître d' : Provided with the opportunity to work as the hostess for the University's restaurant- Cilantaro..

Bachelor’S Degree, Business Administration In Human Resources

Activities and Societies: Co-Curriculars: Co-Head of Publicity, Mega Theatre Production, Christ University, Bangalore Co-Director &.

Cbse Syllabus, Business/Commerce, General

Honored as Vice-Captain: An integral part of student council where we discussed and resolved concerns raised by the students. Student.