Rumee Ahmed Email & Phone Number

Luton, Gb

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

• Responsible for creating projects from start to finish with little to no input from upper management.• Implemented the technical deployment as well as the project delivery of new projects.• Became a higher point of escalation within the team and for customers, thus dealing with more complex customer and technical problems.• Introduced Python code into the team's codebase for automation tasks that could not be solved with existing technologies. This is not a language used by anyone else in the team, therefore required a considerable degree of independent learning and research.• Working with API's.• Became a point of reference for internal software projects and raised Jira tickets for feedback.• Became a vital resource for sales support by going out on pre-sales demos to showcase the capabilities of the company’s software to potential new clients• Allocated and managed workstreams and helped train junior members of staff.

London, United Kingdom

• This role entailed learning a programming language called `Prolog` in order to work with data captured from invoices and then produce XML's to be ingested by business systems.• Worked with internal and external stakeholders to drive engagement and results for the client.• Provided excellent customer service by proposing helpful solutions to difficult and complex queries and technical issues via Zendesk.• Mentored new starters learn to code and use specific tools such as Git, VSCode, Zendesk and internal software. Whilst also creating training materials for new members of staff and company knowledge base.• Handled and kept track of large volumes of data on Excel and creating weekly reports for customers.

Bachelor Of Arts - Ba, History, 2:1

A Level

History - A* Law - A Psychology - B

Gcse'S

• 5A*’s (Physics, Geography, I.C.T, B-TEC P.E) • 6A’s (Biology, Chemistry, History, Religious Education,English Literature, I.C.T) •.