I am graduated from the Royal University of Dhaka (RUD) with BSc. in computer science and engineering. I have been working for almost 8 years as an IT Assistant at BFCC. 10 years of practical experience as an IT Support. I am confident myself about my valued service as a solutions-focused manager of networking, IT systems, user support functions, and technology support projects adept in the maintenance, upgrade and improvement of multiple systems. As an IT Assistant, I believe and confident that my training and practical experience will help me to significantly contribute to obtaining the productivity and quality of your BFCC’s IT section. I have experience in all areas covered job, including: • Installing and configuring computer hardware, software, systems, networks, printers, and scanners. • Troubleshooting network or connectivity problems for users or user groups.• Identifying the causes of networking problems, using diagnostic testing software and equipment.• Optimizing tools and procedures for managing the environment.• Performing repairs quickly, correctly, and ethically.• Disassembling systems and rebuilding or building new ones.• Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets.• Troubleshooting front end Citrix environment over an enterprise environment • Studying for CCNA. Have worked on Cisco switches and Routers in my last job, so I know my way around them I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I process a unique talent for delivering highly complex technical information into terms and concepts that the end-users can readily grasp. From the beginning, it was my passion for learning Computer and Network Management. For that reason, I have made my educational foundation about IT. Practically, I have learned how to work under pressure and handle complex technical issues. I am multi-task-oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. Thank you for your time and consideration. Sincerely, Rumel Howlader