• Warmly welcomed the guests.• Used the system to do the checking in's. • Directly involved and resolved all guest issues in a timely and efficient manner - ensured continuous loyalty for the brand and repeat stays by guests during my tenure.• Explained about the property during travel agents visits and other clients who wants to overlook the property. • Assisted drivers with vehicle for the arrivals and departures on time. • Promoted excursions.• Worked and took care of… Show more • Warmly welcomed the guests.• Used the system to do the checking in's. • Directly involved and resolved all guest issues in a timely and efficient manner - ensured continuous loyalty for the brand and repeat stays by guests during my tenure.• Explained about the property during travel agents visits and other clients who wants to overlook the property. • Assisted drivers with vehicle for the arrivals and departures on time. • Promoted excursions.• Worked and took care of the night shift. • Adhered to the guests' request such as wake up calls, if the guests' checking out early their breakfast packets take away and about their refreshments. • Worked as an Airport representative.• Handled guests' at the arrival and departure. • Welcomed the Guests' at the arrival point and handover the Guests' to the correct resort on time at the departure. Show less

Guest satisfaction.Help the Guests' to solve the issues as quickly as possible.Be friendly with guests' every time. Where ever you see the guests' greet the guests and ask about the facilities of the hotel. And are they happy with the service and what additional they need.Requirements and additional points to improve tge services.

* Welcomed the Guests’ to the restaurant.* Provided them food and drinks menu and taking order according to their choice.* Entering the order to the system.* Arranged the table with proper cutlery, or add / remove cutleries.* Gave first preference to the drinks if the guest ordered and provide or suggest water* Served the food for the table according to the order.* Cleared the table after the guest left the table. And rearranging the table for the next guest. These are… Show more * Welcomed the Guests’ to the restaurant.* Provided them food and drinks menu and taking order according to their choice.* Entering the order to the system.* Arranged the table with proper cutlery, or add / remove cutleries.* Gave first preference to the drinks if the guest ordered and provide or suggest water* Served the food for the table according to the order.* Cleared the table after the guest left the table. And rearranging the table for the next guest. These are some of the services I have did as a f&b attendant. Show less

Great place to work. Mr. Nilmin Nanayakkara is the MD of the company. I worked under Russian cluster handled by Russian Manager Alevtina. Making itineraries, outbound calling to clients in B2B sector, arranging tours in Sri Lanka and making accommodation arrangements in Maldives also for clients are some of the duties and responsibilities that I've been took part while iam working in NKAR. For study purpose I left the company and went to Singapore.

* Warmly welcomed the guests.* Helped to the guests’ during their stay.* Helped guests’ to solve their issues.* Gave explanation about the hotel during hotel visits by travel agents and customers. * Have good recommended comments in trip advisor too. These are some of the services that has been done by me as a Guest relations officer.

McDonald's Western Region (Reza Food Services Company Ltd.)

* Call monitoring for inbound calls.* Coaching on staffs who scored low in quality.* Shadow call monitoring.* Using six sigma matrix for improvement.* Handling all island customers in all 3 languages in prepaid and postpaid.* Documentation as per customer request.