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Rumesh Silva Email & Phone Number
Senior Analyst
at
HCLTech Sri Lanka
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Analyst
Location
Colombo, Western Province, Sri Lanka
Company size
Who is Rumesh Silva? Overview
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Quick answer
Rumesh Silva is listed as Senior Analyst at HCLTech Sri Lanka, a company with 1026 employees, based in Colombo, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Rumesh Silva.
Rumesh Silva previously worked as Infrastructure Analyst at Hcl Sri Lanka and System Administrator at Ft Soft (Pvt) Ltd. Rumesh Silva holds Bsc Software Engineering, Information Technology from Cardiff Metropolitan University.
Company email context
Email format at HCLTech Sri Lanka
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HCLTech Sri Lanka
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Profile bio
About Rumesh Silva
Successful and energetic IT professional with over 6+ years of established career success in roles ranging from ITSupport technician to service desk Management and in-depth expertise in both contact center and IToperations environments. Well-versed in a range of widely used hardware, software, and operatingsystems, and has a track record of quickly picking up new skills and technologies.
Current workplace
Rumesh Silva's current company
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Hcltech Sri Lanka
4 roles
Rumesh Silva work experience
A career timeline built from the work history available for this profile.
Infrastructure Analyst
Current- Act as a single point of contact for end-users for Network/Software/Hardware problemdiagnosis via email, chat and phone
- Responding to telephone calls, email and instant messages, and assigned tickets fromusers.
- Handling end to end ticket flow on ITSM tool servicenow.
- Raise Tickets (Incidents/Service Requests) as per end user reqiurement.
- Providing level 1 remote desktop support and performing other activities based on SOPs
- Resolve incidents as per the agreed SLA's and timeline.
Jan 2022 - Present
System Administrator
Ft Soft (Pvt) Ltd
- Troubleshooting issues related information technology hardware and software of allclients.
- Monitoring and handling incoming/ issues/indicators via email.
- Installation, configuration and managing of various Windows and Linux basedworkstation.
- Procuring, provisioning, Issuing and managing company provided IT assets register.
- K7 anti-virus online support (Regional support Sri lanka).
- Network solution support.
Apr 2020 - Jan 2022
Junior Executive It & Technical Support
Netstarter Sri Lanka
- Providing first level hand and feet support to all staff.
- Troubleshooting issues related information technology, hardware and software of allstaff.
- Handling requests, issues and questions related to networking, hardware and softwareappropriately and promptly.
- Responsible for installation, configuration and maintenance of complete ITinfrastructure as per the Salmat IT standards.
- Monitoring and handling incoming requests / issues / incidents via email and ticketingsystem.
- Ensuring timely ticket Closure and follow up with SLA guidelines.
Nov 2017 - Nov 2019
5 education records
Rumesh Silva education
Bsc Software Engineering, Information Technology
Hnd In Computing And Software Engineering, Information Technology
Pre Foundation, Information Technology
Informatics Institute Of Technology (Iit)
Diploma In Computer Hardware Engineering, Information Technology
British Information Of Computer Technology
Business/Commerce, General
Hinducollege Colombo-06
FAQ
Frequently asked questions about Rumesh Silva
Quick answers generated from the profile data available on this page.
What company does Rumesh Silva work for?
Rumesh Silva works for HCLTech Sri Lanka.
What is Rumesh Silva's role at HCLTech Sri Lanka?
Rumesh Silva is listed as Senior Analyst at HCLTech Sri Lanka.
Where is Rumesh Silva based?
Rumesh Silva is based in Colombo, Western Province, Sri Lanka while working with HCLTech Sri Lanka.
What companies has Rumesh Silva worked for?
Rumesh Silva has worked for Hcltech Sri Lanka, Hcl Sri Lanka, Ft Soft (Pvt) Ltd, and Netstarter Sri Lanka.
How can I contact Rumesh Silva?
You can use AeroLeads to view verified contact signals for Rumesh Silva at HCLTech Sri Lanka, including work email, phone, and LinkedIn data when available.
What schools did Rumesh Silva attend?
Rumesh Silva holds Bsc Software Engineering, Information Technology from Cardiff Metropolitan University.
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