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Rumesh Silva Email & Phone Number
System Engineer - GISE
at
IFS
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
System Engineer - GISE
Location
Colombo, Western Province, Sri Lanka
Company size
Who is Rumesh Silva? Overview
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Quick answer
Rumesh Silva is listed as System Engineer - GISE at IFS, a with 9173 employees, based in Colombo, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Rumesh Silva.
Rumesh Silva previously worked as Senior Analyst at Hcltech Sri Lanka and Infrastructure Analyst at Hcl Sri Lanka. Rumesh Silva holds Bsc Software Engineering, Information Technology from Cardiff Metropolitan University.
Company email context
Email format at IFS
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IFS
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Profile bio
About Rumesh Silva
Successful and energetic IT professional with over 6+ years of established career success in roles ranging from ITSupport technician to service desk Management and in-depth expertise in both contact center and IToperations environments. Well-versed in a range of widely used hardware, software, and operatingsystems, and has a track record of quickly picking up new skills and technologies.
Current workplace
Rumesh Silva's current company
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Ifs
5 roles
Rumesh Silva work experience
A career timeline built from the work history available for this profile.
Senior Analyst
Infrastructure Analyst
• Act as a single point of contact for end-users for Network/Software/Hardware problemdiagnosis via email, chat and phone• Responding to telephone calls, email and instant messages, and assigned tickets fromusers.• Handling end to end ticket flow on ITSM tool servicenow.• Raise Tickets (Incidents/Service Requests) as per end user reqiurement.• Providing level 1 remote desktop support and performing other activities based on SOPs• Resolve incidents as per the agreed SLA's and timeline.• Escalate complex problems to appropriate support specialists.• Responsible for activities relating to the evalution, analysis and setup of PC-basedsoftware products• Troubleshooting client software and basic network connectivity problems• Working with windows ADDS/ Citrix workspace and other applications.• Advanced fault finding and troubleshooting
System Administrator
Ft Soft (Pvt) Ltd
• Troubleshooting issues related information technology hardware and software of allclients.• Monitoring and handling incoming/ issues/indicators via email.• Installation, configuration and managing of various Windows and Linux basedworkstation.• Procuring, provisioning, Issuing and managing company provided IT assets register.• K7 anti-virus online support (Regional support Sri lanka).• Network solution support.• Handling customer complaints and reports.
Apr 2020 - Jan 2022
Junior Executive It & Technical Support
Netstarter Sri Lanka
• Providing first level hand and feet support to all staff.• Troubleshooting issues related information technology, hardware and software of allstaff.• Handling requests, issues and questions related to networking, hardware and softwareappropriately and promptly.• Responsible for installation, configuration and maintenance of complete ITinfrastructure as per the Salmat IT standards.• Monitoring and handling incoming requests / issues / incidents via email and ticketingsystem.• Ensuring timely ticket Closure and follow up with SLA guidelines.• Being able to identify and escalate end users issues to level 2 and 3 support forresolution.• Installation, configuration and managing of various Windows and Linux basedworkstations.• Procuring, provisioning, issuing and managing company provided IT assets (hardwareand software).• Coordinating maintenance of IT equipment and communication links with the vendors.• Providing necessary support to the IT team in managing and maintaining company CCTVnetwork and systems.• Working with IT team in performing network maintenance and system upgradesincluding service pacs, patches, hot fix and security configuration.• Performing training for users on general IT system and resource usage. Work ascommunicator and collaborator in a multi project environment.
Nov 2017 - Nov 2019
Team & coworkers
Colleagues at IFS
Other employees you can reach at ifsworld.com. View company contacts for 9173 employees →
NG
Nipuna Gunawardana
Colleague at IfsColombo, Western Province, Sri Lanka
View →
MU
Maneesha Udulani
Colleague at IfsAnuradhapura, North Central Province, Sri Lanka
View →
MC
Michelle Carrillo
Colleague at IfsMarseille, Provence-Alpes-Côte D'Azur, France
View →
SR
Sandali Rathnayaka
Colleague at IfsMalabe, Western Province, Sri Lanka
View →
TR
Tharaka Rukshan
Colleague at IfsColombo, Western Province, Sri Lanka
View →
SP
Subendran Pirathap
Colleague at IfsSri Lanka
View →
DW
Dunith Wijegunawardana
Colleague at IfsMatugama, Western Province, Sri Lanka
View →
AS
Aase Sundgot
Colleague at IfsOslo, Norway
View →
TJ
Tim Jenner
Colleague at IfsStaines-Upon-Thames, England, United Kingdom
View →
HL
Heshani Liyanaarachchi
Colleague at IfsColombo, Western Province, Sri Lanka
View →
Nipuna Gunawardana
Colleague at IfsColombo, Western Province, Sri Lanka
View →
MU
Maneesha Udulani
Colleague at IfsAnuradhapura, North Central Province, Sri Lanka
View →
MC
Michelle Carrillo
Colleague at IfsMarseille, Provence-Alpes-Côte D'Azur, France
View →
SR
Sandali Rathnayaka
Colleague at IfsMalabe, Western Province, Sri Lanka
View →
TR
Tharaka Rukshan
Colleague at IfsColombo, Western Province, Sri Lanka
View →
SP
Subendran Pirathap
Colleague at IfsSri Lanka
View →
DW
Dunith Wijegunawardana
Colleague at IfsMatugama, Western Province, Sri Lanka
View →
AS
Aase Sundgot
Colleague at IfsOslo, Norway
View →
TJ
Tim Jenner
Colleague at IfsStaines-Upon-Thames, England, United Kingdom
View →
HL
Heshani Liyanaarachchi
Colleague at IfsColombo, Western Province, Sri Lanka
View →
5 education records
Rumesh Silva education
Bsc Software Engineering, Information Technology
Hnd In Computing And Software Engineering, Information Technology
Pre Foundation, Information Technology
Informatics Institute Of Technology (Iit)
Diploma In Computer Hardware Engineering, Information Technology
British Information Of Computer Technology
Business/Commerce, General
Hinducollege Colombo-06
FAQ
Frequently asked questions about Rumesh Silva
Quick answers generated from the profile data available on this page.
What company does Rumesh Silva work for?
Rumesh Silva works for IFS.
What is Rumesh Silva's role at IFS?
Rumesh Silva is listed as System Engineer - GISE at IFS.
Where is Rumesh Silva based?
Rumesh Silva is based in Colombo, Western Province, Sri Lanka while working with IFS.
What companies has Rumesh Silva worked for?
Rumesh Silva has worked for Ifs, Hcltech Sri Lanka, Hcl Sri Lanka, Ft Soft (Pvt) Ltd, and Netstarter Sri Lanka.
Who are Rumesh Silva's colleagues at IFS?
Rumesh Silva's colleagues at IFS include Nipuna Gunawardana, Maneesha Udulani, Michelle Carrillo, Sandali Rathnayaka, and Tharaka Rukshan.
How can I contact Rumesh Silva?
You can use AeroLeads to view verified contact signals for Rumesh Silva at IFS, including work email, phone, and LinkedIn data when available.
What schools did Rumesh Silva attend?
Rumesh Silva holds Bsc Software Engineering, Information Technology from Cardiff Metropolitan University.
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