Rumi Bhuiyan Email & Phone Number

871 Seventh Avenue New York, NY 10019

• Manage daily hotel operations for a 620 rooms independent boutique property in Manhattan. Provide leadership and guidance to my team, to deliver outstanding guest service and drive financial profitability for the.
• Lead, direct and manage all aspects of hotel operations including, hotel budgeting, forecasting, strategic planning, formulating service initiatives and strategy for the property.
• Oversee departmental service quality, operational efficiency, talent upskilling and retention.
• Liaison with the ownership group and manage all union and vendor relationships.
• Control and optimize operating expenses to minimize budget variances.
• Drive revenue growth to capture fair share with the aim on increasing REVPAR index.

New York, New York, United States

• Oversaw the daily operations for the property.
• Conducted daily operational meetings and supervised physical maintenance of assets.
• Conducted service related inspections and attended to all management escalations.
• Prepared daily performance reports and assisted the GM with budget compliance.
• Managed union relations and negotiated union agreement for the property.
• Trained new managerial staff to ensure compliance with brand standards.

New York, New York, United States

• Supervise a yearly turnover of +40 million USD.
• Grew ADR by 4% and revenue by 3% during FY 2004.
• Expanded distribution network (45 OTA’s) and closed revenue leakage to drive ADR growth.
• Optimized revenue mix by augmenting high yielding consortia & corporate business segments.
• Upgraded entire distribution tech stack and led the implementation of new reservation system.
• Created forecast, daily pickup and revenue reports for management and key stakeholders.

New York, New York, United States

• Ensure hotel achieves budgeted annual revenues in the Group segment.
• Manage group quotes, RFP, contracting and rooming list creation.
• Coordinate with internal departments to attend to VIPs and ensure all special requests are met.
• Actively solicit new business, manage corporate and MICE relationships.
• Attend weekly meetings, prepare production reports for management.
• Represent the property at travel events and trade shows and acquire new group business.

New York, New York, United States

• Prepared weekly schedule and reviewed payroll for Front Desk staff.
• Assisted in recruiting and training of new employees for the front office.
• Resolve and address escalations to drive guest satisfaction.
• Maintain excellent communication with the Housekeeping and Maintenance departments.
• Managed Bell Services Department including Guest Transportation.

New York, New York, United States

• Assisted with guest check-in and out process, folios settlement, invoicing and billing.
• Provided excellent customer service and telephone etiquette, while actively aspiring to reach department and property defined goals and objectives.
• Collected payments, performed adjustments, maintained and balanced bank in accordance with operational requirements.
• Maintained proper records of guest accounts to ensure confidentiality of guest information.
• Ensured adherence to brand service procedures, standards and department policies.