Customer Service Manager
Current- Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required. - Actively work together with other functions especially Sales and Trade and Marketing to ensure the easiest and most professional experience possible for our customers.- Provide strong leadership to the team and groom and develop team members to become a professional and customer-first customer service team- Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction.- Resolve problems that affect the service, efficiency, and productivity of the customer service associates.
Jun 2022 - Present
