Rumit Singh Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Managing end to end RCM delivery for hospital & physicians spread across US

Director Client ManagementClient services leader for Healthcare and Banking Processes Managing operations of multiple business units in Healthcare and Banking projects  Overall responsibility for the account (i.e. service delivery, operations, HR, facilities).  Managing client relationship ensuring customer satisfaction.  Profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.  Providing budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel. Managing total portfolio of $25Mn Actively involved in RFP responses, Client Orals and Solutioning of new deals

Pune, Maharashtra, India

Handling 5 projects of 1100+ staff members across geos. India(multicity)/US/Philippines for Blues and commercial Health PlansLeading the projects growth & Primary client contact for account levels decision makingManaging globally distributed teamEffectively managing finances / P&L of all projectsMaintaining above the target profit levels / marginsWorking knowledge in handling RFP’s for leading healthcare business in CNX Managed projects involving claims adjudication, rework, payment integrity, enrollment & provider data managementClaims Adjudication and Rework – For leading Blues and Commercial Health Plans Enrollment – Medicare Enrollment for Florida based Healthplan, managing HC of 80 (steady state) to 350 (peak open enrollment season)Payment Integrity – FTE based model of adjusting / recouping claims post payProvider Data Management – Data entry, demographic changes and contract loading teamsProvider calling – Handling team of 150 agents based out of Philippines handling provider calls for a leading Blues Health Plan Providing leadership in defining and tracking metrics related to projectsInvolved in preparation of project proposals and sales presentationsTo undertake all such actions guaranteeing timely client communications, development of strong client relations and fulfilling of client expectations management. To take all such actions ensuring SLA adherence.Excellence in Process Performance from Transition to MaturationConducting process reviews for ensuring strict adherence to the process parameters / systems as per guidelines and procedures.Adhering to various regulatory and compliance practices and time to time reporting and vigilance for the same also to perform different tests on occasion for any significant changes in the existing process.Ensure employee engagement and developmentDefining role and responsibilities for all levels of hierarchy reporting into myselfDrive retention of employees

Pune, Maharashtra, India

Working in the field of Healthcare, managing transactional quality for payer side of the business. Implement Six Sigma & Business Process Re-engineering methodologies to make business more profitable with greater customer and employee satisfaction. Leading a team of certified professionals in the filed of quality and implementing six sigma methodologies to manage transactional quality.

Managing Process Improvement initiatives accross organization and Transactional Quality for Major processes.

Worked in there as a relationship manager in wealth management department (Priority banking).