Rumki Chatterjee Email & Phone Number

Staines, Surrey, United Kingdom

Underwriter • Underwriting an existing flow of loan applications • Finding most suitable lender for applications • Responsible for answering broker queries• Increasing broker panel • Responsible for growth in the volume of loan applications • Liaising with lenders regarding in depth assessment of applications • Responsible for answering client queries • Ensuring sales adhere to compliance • Meeting deadlines and objectives.• Keeping an up-to-date knowledge of compliance and policies by way of regular tests and assessments.

Conducted seminars and ran workshops for the students on Customer Management.

Perform checks to make sure that Financial Products have been sold compliantly.. Carry out full fact find to ensure customer gets the right advise.Dealing with Ministry of Justice wherever needed.Dealing with the lenders directly where needed.Assist in the handling of the day-to-day operations.Liaising with Financial Ombudsman wherever necessaryDirectly reporting to the Head of Operations.

Followed strict guidelines and procedures to prevent fraud and money laundering. Developed strong internal relationships with Branch to maximize all sales opportunities through joint referrals. Completed KYC and ensure all clients are on boarding in line with AML & Financial Crime Unit (FCU) requirements.Act as the on boarding subject matter expert, providing advice, guidance and assistance to all the Retail sector & commercial on any on boarding, KYC and AML issues.Ensuring we know our customers and the business they conduct ( KYB )Recognizing suspicious transactions and reporting them promptly via SARKeeping an up-to-date knowledge of legal, compliance and risk by way of regular tests and assessments.Responsible for identifying opportunities to centralize and optimizing the processes to constantly improve client satisfaction.Dealing with Personal Clients, Limited Companies and Sole Traders.Personal Banking: Identifying customers’ short and long term financial needs and objectives, and providing appropriate solutions.Regular training and support provided to branch staff on lead generation, customer interaction and dialogue, objection handling and prospecting for potential sale.Achieved my quarterly targets by way of personal lending, high investment products, general insurance and successful referrals to financial advisors who advised on regulated products and mortgages. I was also awarded for coming 5th nationally across UK for excellent customer management and relationship building.Ashbourne Plc. (July 2002 – August 2003)

Education record

Mba; Masters, Commerce

Marketing and finance), Institute of Chartered Financial Analysts of India