Runa Patel Email & Phone Number

Toronto, On, Ca

Ottawa, Ontario, Canada

Toronto, Ontario, Canada

I build and maintain new customer relationships, identify future opportunities, and lead discovery calls. Based on customer needs and readiness, I tailor training content to help ensure a successful deployment. I also Lead Microsoft technology training workshops, community workshops, and demonstrations for large and small groups of Enterprise, SMC, and SMB customers to drive product usage, adoption of products, services, and on deployment. I Provide MIE training and certification for EDU customers. I further Update and leverage training agenda and communication plans to facilitate relevant training via the phone, email, video, and in-person. I also identified sales opportunities and share with internal teams.

Toronto

Selected to participate in the Engagement Support Specialist) supporting the Executive briefing centre in Redmond, Washington.Connected with MSFT Key Stakeholders for strategic accounts, coordinated with Account Teams and Engagement Planning Managers to align on their goals and message to land during their Executive Briefings. Hosted Executive Briefing calls for Account Executives and Client C-Level Executives and ensured a positive, aligned experience across the Client Journey to drive business outcomes.

Toronto

• Developed and maintained a trusted-advisor relationship with decision makers at small- to-medium businesses (SMBs) or public sector industries (e.g., education organizations) through social, digital, video, demos, chat, phone, and in-person meetings. Through customer upsest behaviour, promoted brand awareness and grew sales pipeline. • Created positions product offerings and cross-platform ecosystem integration through selling motions end to end, direct partnerships, and aligning value propositions of hardware, software, and cloud solutions to increase customers' utilizations through adoptibility with changing environment,circumstances, and situations.• Monitored and updated Customer Relation Management (CRM) systems and tools and ensures timely, accurate, and comprehensive updates related to current customer journey through managing a constantly growing client list and advocating for client hardware and software refresh or upgrades. • Engaged in detailed storytelling to convey how Microsoft products and services can improve customer needs and experiences. Drove business-to-business (B2B) interactions to bolster sales and maximize relationship. Supported to create a seamless customer transition.• Engaged with customers to determine their needs and identify opportunities to solve and sell with Microsoft's leading cloud and device solutions; effectively turnd prospects and qualified leads into opportunities and revenue pipeline and recommended relevant cross-sell opportunities. Utilized services (e.g., LinkedIn Sales Navigator) to engage dormant, existing customers, new education institutions, and new sales opportunities. Actively seeks opportunities from other business areas and owns these opportunities for account development.

Toronto

•Collaborated with account teams, partners, or services to create, qualify, and expand new opportunities for new product and solution revenue growth through leveraging phone, video chat, MSX, and LinkedIn Sales Navigator to develop an understanding of external stakeholders' mapping. •Applied Microsoft's sales process and sales management to determine the quality of the opportunity and leverages Commercial Consulting Tool to engage with customer and map relevant solutions. •Engaged through advance problem solving and communication skills with customers in conversations around multiple solutions involving complex business needs to introduce how other solutions such as diverse products, business applications, Apps and infrastructure, modern workplace could enable digital transformation based on specific industry requirements. • Establishes a successful trusting relationship with customers, internal and external stakeholders to provides solutions aligned with business needs by understanding of competitors and their offered solutions. •Executed sales strategies and managed about 120 outbound calls per week to drive incremental growth and achieve 10% targets.

As a research study participant at the Inclusive Design Research Centre of OCAD University, I had an opportunity to contribute on the Future of Work and Disability project which provided insights for the development of standards and regulations that supports diversity within data systems--particularly with regards to the ethical and transparent collection of data as well as development of models and decision-making structures that recognize and respond appropriately to diversity, complexity and unexpected needs.The study group consisted of eight modules and brought together persons with disabilities, researchers, artificial intelligence experts, data scientists, employment organizations, and others engaged in the data economy to understand and examine intersecting topics of AI, automation, standards and employment as they particularly relate to persons with disabilities. The Content of the project consisted of Module 1: Risks and opportunities of artificial intelligence, smart systems and automation for persons with disabilities with regards to employmentModule 2: Story-telling ActivityModule 3: Identifying and Addressing Bias in Machine Learning Models on Selection of Candidates from a Policy PerspectiveModule 4: Inclusion Challenge Activity: Policies around employment, disability, and AIModule 5: Making Artificial Intelligence inclusive for Hiring and HRModule 6: Building Consensus on the Future of Work and disability. AI’s Workplace promise and potentialModule 7: Collaborative Document PlanningModule 8: Collaborative Document Review

Toronto, Ontario, Canada

Facilitated workshops on various career related topics such as job search, interview preparation, post-graduation support, resume/ cover letter writing and more among diverse students which enhanced leadership, communication, and interpersonal skillsEmpowered students to maximize their potential as skilled professionals ready to develop their meaningful careers. Addressed their concerns by referring them to campus services such as writing center, learning hub, international student center and other services based on student needs Purposefully engaged with students to transformational, high impact experiences that connect their curricular and co-curricular learning. Assisted students to recognize and integrate their co-curricular experiences into career planningCounselled students through great communication and interpersonal skills to identify their career goals and relevant experiential learning opportunitiesPlanned promotional activities for career centre services to increase student engagement and effectiveness of their programs

Toronto, Ontario, Canada

Research proposal developmentLiterature searchConducting interviews and writing reportsData/ Statistical AnalysisUndertake pilot testing for custom-developed software applicationsPrepare presentations and attend research conferences

Toronto, Ontario, Canada

Performed intake, information-referral giving, individual group counselling with both children and parents. Planned and facilitate parenting workshopsProvided therapeutic opportunities for families to establish dynamics that are child focused and strength based through created activities.Ensured that a safe environment is established for the child to express and identify feelingsMeet with parents to discuss any issues of concern regarding the children and identifying their personal needs to ensure the well being of their children.Counselled and supported families with special need children by working individually with special need children to foster independence, life skills and getting ready for school.

Toronto, Ontario, Canada

Directed electors and candidates' representatives to the appropriate polling station. Provided and checked electors proof of identity and addressConsulted the poll key to determine electors' polling division while Directing electors. Collecting and filing important documentsEnsured that the poll closes at the prescribed time and that electors have exercised their right to vote.

Toronto, Ontario, Canada

Co-facilitating programs for young women .Referred to youth with mental health, addiction, witness to violence etc. in the community. Supported high school students in future planning and applying for post-secondary education.Facilitated educational and awareness activities to advocate for person with visual disability working a service animal.

Toronto, Ontario, Canada

Assisted clients with housing applications and provide information/referral to access government and community resources using customer service and communication skills. Conducted ongoing needs and risk assessments with each youth and provided one to one motivational counselling as they advanced within the program. Networking with community agencies to build, maintain and strengthen meaningful partnership. Participated in community outreach, program education and promotion.

Professional Certificate, Cloud And Devops: Continuous Transformation

Honours Bachelor'S Of Art In Psychology, Clinical, Counseling And Applied Psychology

Social Work