Rupa Devi Email & Phone Number

United States

Participated in requirements gather and develop data model to suit complex business needs.• Closely worked with Salesforce Consultants while implementing the solutions for the requirements.• Involved in Implementation of Analytics cloud- Wave Analytics platform.• Customized the Dashboards to track usage for productivity and performance of business centers and their sale.• Created Wave Analytics Permission Sets and Assigned them to Users.• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.• Developed workflow rules for various tasks and Email alerts as per the requirements.• Developed a flex based custom application for data validation and checking for data discrepancies.• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.• Developed Approval process for the application by implementing custom formulas in various stages of approval.• Developed Visual force pages to enhance User Interface on Salesforce Platform.• Imported data into custom objects from various sources using Data Loader.• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

India

• Responsible for all the activities related to configuring data loader, uploading data in CSV files into salesforce.com and checking for the corrections of the data.• Created Templates, Approval process, Approval page layouts and defined approval actions on them to automate the processes.• Configured and developed Dashboards, Ad HOC Reports and Report Folders, Record Types for different user profiles based on the need in the organization.• Implemented formula fields, Validation rules, workflow rules and workflow approvals.• Created custom objects, fields which were gathered in the business requirements which areuseful in the validation of entitlements.• Created workflow rules to automate Tasks, Email Alerts, Field Updates, Time dependent actions and outbound API messages.• Helped users with chatter teams/Groups and follow applications as well.• Provide training for new users and updates for other pre-new releases/capabilities.• Provided support for the production tickets to solve them in couple of days.• Deployed the complete application in incremental change sets.• Implemented real-time reports to measure success such as current and historical case volumes.• Developed, Document, Maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity.• Created user Roles and Profiles, security controls and shared setting in the sandbox environment.• Involved in Data migration from excel to salesforce using Apex Data Loader.• Assisted in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profiles access and security permissions on service cloud

Masters In Computer Science Engineering, Computer Science

Bachelor Of Technology In Information Technology, Computer Science