The Simone Center for Student Innovation and Entrepreneurship, through its experientially oriented programs, networks, and activities, facilitates multi-disciplinary student innovation and entrepreneurship learning across the RIT community. - Provide leadership in the day-to-day operation, management, administration and marketing of RIT’s Simone Center- Give strategic direction on the organization and implementation of various activities including seminars, presentations, business plan competitions and special events supported or co-sponsored by the Simone Center throughout the university- Conduct needs assessments, oversee their development into program offerings, and create collaborative relationships and institutional partnerships that support the mission of the center- Supervise and work closely with Simone Center staff and student employees to ensure each direct report is making sufficient progress towards their operational objectives to effectively deliver round-the-year programming- Serve as critical team member for developing and writing grant proposals to foundations and other grant-making organizations, persuasively communicating the organization's mission and programs to potential funders- Work collaboratively as part of a dynamic team to manage and perform UNY NSF I-Corps Node and NSF I-Corps Site programs- Foster close relationship with Development and Alumni Relations staff to assist with identifying and building relationships with alumni in the startup/business community- Identify and coordinate substantive alumni engagement opportunities, as well as, secure funding andsponsorships- Co-hosted 2016 GCEC Conference – raised $100,000 for sponsorship, negotiated vendor contracts, planned agenda

- Served as primary marketer for Simone Center offerings, including outreach to internal (RIT students, faculty, and staff) and external (alumni and community) stakeholders on programming and services available- Collaborated with faculty and key staff members to enhance student programming and launch new programs - Managed programmatic activities such as the Saunders Student Accelerator Program, Entrepreneurship Conference, Business Plan contest, Signature Speaker series, etc.- Developed, planned and executed event logistics for the Simone Center – includes Idea Contests, Tiger Tank Pitch Competitions, RIT 48, Business Plan Contest, Entrepreneurship Conference, Imagine RIT, Saunders Student Accelerator Program, Idea Labs, Idea Speed Dating, etc.- Developed marketing and communication materials (brochures, newsletters, website etc.) and ensured the messaging is aligned with Simone Center and RIT mission and vision regarding entrepreneurship and innovation- Hired, trained, supervised and managed an average of 10 student employees per year- Assisted the Director in management of the annual budget, related grants and endowments- Coordinated with Financial Analyst to manage overall department budget balance, authorize purchases, and enforce financial controls throughout the budget process- Practiced fiscal responsibility by managing Simone Center procurement card- Administered Entrepreneurs Hall (living and learning community) program. Includes managing program specific cohort-related entrepreneurship courses and registration, auditing student IAPs for minor completion, student advising, event planning for extracurricular activities, student recruiting, and coordination with student services and academic units

Assist and support first year students in making a successful transition to RIT and collegiate life by teaching the First Year Experience Discovery and Pathways classes. Design and administer lesson plans and classroom experiences, including classroom discussions on campus life, informing students of resources available at RIT, and offering individual coaching appointments

Recruited prospective graduate business students internally and externally, including all departments on campus, visits to four-year colleges and corporations in order to meet or exceed enrollment metrics. Planned scheduling of events to recruit students and promote awareness of programs including graduate information fairs and MBA forums on and off campus and other events focused on graduate business education and student recruitment.A key aspect to the success of this position was the ability to build relationships with Institute faculty and administrators, corporate business executives, media, and community organizations to effectively communicate Saunders College of Business mission/vision and new research developments. Served as the college liaison with the Office of Graduate Enrollment Services for the Institute to ensure the meeting of recruiting and enrollment goals- increased applications in order to increase quality of applicants.Oversaw and managed graduate admissions process for the Saunders College of Business, including processing all applications for the MBA and MS programs and tracking enrollment trends. Managed graduate scholarship administration and budgetEvaluated, established and maintained effective media relationships (print, radio, online, television), including ad/brochure creation from start to finish (design, pricing, time line).

- Created Global Assessment Tool for organizational use to allow for accurate placement and utilization of new and current employees globally based on skills and talent – tool to be used for 10,000 employees - Created marketing plan including competitive analysis, pricing structure, cost/benefit analysis, for new product development and viability - Managed the planning, implementation, and control of all activities of new office launch in Windsor Ontario and delivered within 105% of project plan, including recruitment and operations set up (1,000 agent contact center)- Lead cross-functional teams in the implementation of key strategies, initiatives, and best practices across global locations and served as liaison between Sutherland and its clients to ensure compliance and high delivery standards- Analyzed global performance, identified areas of opportunity, and presented strategic recommendations regularly to senior management

- Led a world-wide initiative to improve call center management utilizing score card metrics. Rolled out new processes and related training programs through cross functional collaboration with global offices. - Analyzed global performance, identified areas of opportunity, and presented strategic recommendations regularly to upper management- Mentored and managed a team of ten direct reports by setting direction and priorities to deliver superior results

- Employed relationship marketing strategies to strengthen partnership with outsource partners/clients (Dell, Microsoft, Amazon, Symantec, Verizon) - Conducted and analyzed Voice of the Customer surveys and data to ensure highest customer service and satisfaction - Identified CRM best practices and led implementation across global business units - Improved customer relationship management by developing and implementing processes in India to improve the human resources management of our outsourcing capabilities - Managed and coordinated the recruitment of trainers and global operations specialists for new offices- Drove focus on ethics and integrity by creating and leading a team to implement audit metrics and processes to verify ethics and integrity of staff - Led program management activities, implementing proven methods to achieve increased performance, including process improvement, agent training, and floor management techniques