Key Responsibilities• Business Analysis & devising Business Strategies, Go-To-Market strategies, New Product Launch, Base Management• Customer Value Management by driving cross selling & upselling, Controlling Churn by delighting customers• Budgeting / Annual Operating Plan considering external environment and internal ambitions Achievements• Revenue Enhancement by 8% of Annual Revenue Target through various programs including Upselling & Cross-Selling Activities using Oubound Call Center & other channels.• Customer Delight Program, Customer Win Back Program winning back 1Cr revenue per month in Gujarat Circle.• Awarded Best Contributor from Support Office for Q1 FY17, FY17, Q1 FY18

Key Responsibilities• Product Life Cycle Management of wireless voice products worth Rs.150+ Cr nationally • Development of Annual Operating Plan & regional Strategies (Go-to-Market Plans)• New Product Development commercial feasibility, product development, Implementation Strategy and pilot launch. Training to Sales, customer service, & other cross-functional teams on products.• Acquisition management & pricing: Delegation of authority for pricing approvals by creating “sales kits” a single repository for regional sales team.• Customer Experience enhancement through business process re-engineering. • Driving upsell & cross sell on existing customer baseAchievements• New Launches: One India Tariff Plans, Pool Plan Matrix, WIFI Walky, IOT tariff plans, Premium Number Waiver Automation, GSM WEPABX, GSM PRI, Toll Free Mobile Data

Key Responsibilities• Customer acquisition - for wireline data business PAN INDIA , for Small/ Medium Business units .( commercial prep)• Pricing Control – Controlling price across all regions in India ensuring profitability and cost recovery as per organizational guidelines as well as competitiveness with regional players • Pre Sales - Working closely with solution architect team for complex data solutions like MPLS• Continuous support to the sales executives for closure of large deals and smooth transaction • Training to Sales team and gathering feedback for product improvement Achievements • Empowering regions for approvals with delegation of authority and periodic revision of the same as per pricing trends across regions; for improving speed of delivery.• Instrumental in reducing sales cycle with lower response time in closing commercials• Closure of High Value Deals, including complex bids/tenders

Key Responsibilities: • Accountable for service delivery of all enterprise wireline data orders from kick-off to sign off from customer, by coordinating with operations team & network team, for seamless delivery. • Material forecasting , Process Improvements and product suggestions , to enhance speed and differentiated customer experience Achievements:• Instrumental in delivering 1.5-2 Cr. worth data projects of MPLS, ILL, DLCs month on month. Instrumental in reducing billing ageing to 50% in 6 months , which received recognition .

- Driving a Team of ten Key Account Managers and Sales Executives for business and revenue generation from Wireless products for the Mumbai SME Team.- Responsible for 1000 corporate post-paid subscribers per month.- Understanding customer’s communication needs and usage pattern and effectively suggesting tariff plans to reduce their recurring expenses.- Liasoning with the marketing team and finance team for effective customization of tariff plans for higher ARPU.- Continuous support to the sales executives for closure of large deals and smooth transaction till installation.- Liasoning with the login desk & installation team for activation & support related activities. - Effective handling of key accounts like Writer Corporation, Share Khan, Anand Rathi, DNA, Synergy, Murjani Group, Polygenta, AFL, Khaitan, Monsanto, etc.- Interacting with Network team and Operations team to ensure timely delivery.- Achieved big deal of 1000 mobiles from Writer Corporation- Achieved to grow wireless business in SME team by 300% in one year.

* Managing the Key Accounts and responsible for repeat business and revenue generation.* Responsible for Rs.2.4 Cr revenue generation annually from the key accounts.* Understanding customer's data, voice & video requirements and framing solutions coordinating with the pre-sales team.* Liasoning with the project & support team for demonstration and support related activities. * End-user of SAP R/3 for lead & opportunity creation, quotation creation, sales order creation. * Effective handling of key accounts like iServe, Motif, Interactive Manpower Solutions, Ruchi Group, Eicher Motors, ThermoFisher, etc.

* Deft at understanding clients' connectivity & bandwidth requirements & framing the right network solution as per requirement* Liaisoning with the project implementation team for successful completion of the project in stipulated time.* Recognised as the Nation-wide Runner-up Executive of the Quarter JFM'06.* Distinction of being rewarded as the Executive of the Month in Mar'06, Feb'07 & May'07.* Successful in achieving the RPG Retail VPN Deal of Rs 83 Lacs & Rosevalley ERP/WAN deal of Rs.71 lacs respectively in a single order.* Demonstrated excellence in handling key accounts such as ITC Ltd, Balmer Lawrie & Co. Ltd, Hindustan Paper Corporation Ltd, RPG Retail, Indian Explosives Ltd, BOC India Ltd, TIL Ltd, Paradeep Phosphates Ltd, Assam State Electricity Board, Engineering Export & Promotion Council, Mackintosh Burn Ltd etc. * Proven track record of handling Rs 3 Crores of business annually.* Adroit at handling the business development in large enterprises in East & North-east India.

* Deft at understanding clients' business processes which is to be mapped with the software application* Liaisoning with the development team for successful delivery of the package in scheduled time.* Distinguished efforts towards penetrating into the hotel industry.* Successful in targeting the state electricity boards and achieving most of them. * Distinction of handling key clients such as JSEB, MSEB, WBSEB, DVC, WBPDCL, Hotel Sojourn, Emta Coal Mines, Philips.* Proven track record of handling a business volume of Rs 20 Lacs annually.* Instrumental in handling the operations in the assigned territory of East & North-east India.