Rupak Kumar Email & Phone Number

Noida, Uttar Pradesh, India

• Responsible for managing, leading and execution of implementation programs for Early Payment & Dynamic Discounting Program.
• Delivered 4+ enterprise projects in a span of one year which added approx. worth $30B USD account payable value to the C2FO platform & helped clients to optimize their cash flow & strengthen the supply chain.
• Successfully completed implementations with clients such as; Havells, Amazon Prime Video, Relaxo, Jubilant group.
• Responsible for effectively communicating with all project stakeholders and third party vendors. Stakeholders involved such as Finance team, IT team, Marketing & Product team. Including but not limited to regular.
• Act as primary stakeholder while operationalizing the implementation process for C2FO’s newly product offering, Dynamic Supplier Financing, which integrates 3rd party funding through multiple banks into C2FO’s core.
• Acting as primary stakeholder while product development for C2FO’s newly upcoming product offering TReDS.

New Delhi Area, India

• Lead SaaS implementations by managing project execution, monitoring, control and closure of process automation, transformation, and change management thereby onboarding 200K+ users.
• Improved Project management processes through the implementation of a new business case template—enhanced project visibility to determine project status for Executive decision-making.
• Provide project planning, milestone management, scope management, resource forecasting; financial management; change management across the project portfolio.
• Acted as a lead point of contact for all communication with 20+ clients which includes product training, quarterly executive review, and subscription renewals.
• Aided Sales Team in running the sales cycles and conducting live Product Demo, Cross Sell and Up Sell opportunities within the existing clients.
• Worked on risk documents to identify potential threats and formulated controls that could reduce those risks to acceptable levels.

Delhi Area, India

• Project execution, monitor, control & closure of process automation, transformation and change management
• Conceptualized project management plan and baselines for the implementation projects.
• Manage client expectations, meeting operational targets & ensuring processes are in place to ensure quality service delivery within the turnaround time; Responsible for account revenue growth & client satisfaction.
• Resolving real-time queries to alleviate misgivings about the utility of deploying ETS at their site while also troubleshooting device-related problems.
• Successfully completed 25 implementations roll outs demanding varying degree of change management across South Africa, North & South India regions.
• Conducted trial/POC (Proof of Concept) at more than 10 prospective clients

New Delhi Area, India

• Handled delivery of SAAS projects worth $1.6 million revenue for fortune 500 clients across India, including Google, Amazon, KPMG, Dell and managed a user base of 3,40,000 registered user base.
• Identify and implemented process improvement initiatives by creating and analyzing process reports.
• Worked on risk documents to identify potential threats and formulated controls that could reduce those risks to acceptable levels.
• Worked as a part of a customer success team and conducted a periodic health check for every account.
• Collaborated with clients to build and managed customer success plans to aid the customer in achieving their objectives with the product features.
• Assisted in business case development & justification, facilitated the benefits Plan; Measured and tracked benefit return within the lifecycle of the program

Lagos, Nigeria

• Provided necessary supervision to handle “AVTS” troubleshooting telephone personnel.
• Verifying about the sufficient organizational and administrative structure, with special reference to the internal control system.
• Conducting commissioning, installation, maintenance and service delivery for all communication based hardware and network set up for multiple projects.
• Handled escalations and conclude within given timeline.
• Products included along with AC Sensor, Fuel Sensor, Ignition Sensor, Door Sensor with Immobilizer facility with the help of GPS Sys.
• Installation and maintained the performance of GPRS for transferring data from GPS based Vehicle Tracking System (VTS) to Central Server using GPRS/SMS.

New Delhi

• Rolled out 40+ projects GPS tracking solutions at various client’s locations. Major Clients were Google, RBS, Ericsson, Delhi Police, Noida Police, Ghaziabad Police, Easy Cabs, Wyn Cabs.
• Managed the Dial-100 projects by implementing the Dial-100 call center & police vehicles response system to help police in optimizing the response time to incidents. Notable clientele includes – Delhi Police, Noida.
• Developed appropriate mix of products required for key corporate accounts to enable development of an innovative, customized & effective solution, thereby fulfilling customer needs.
• Managed and trained a field team of 20+, ensuring delivery and enabling correct knowledge transfer to the clients.

Dehradun

• Independently managed the dial-100 control room project for Dehradun, Haridwar & Nainital Police. Managed day-to-day queries of RBAC & RDBMS.
• Responsible for the hands-on training to the client on the usage of the system.
• Managed and closed approx. 20 monthly FCR (trouble tickets) on EBABX & VC machines.
• Installed & managed user level enablement of Ericsson EPABX & VC machines.

International Executive Mba, Project Management

International MBA in project management.

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, 74%

Diploma, Electronics Engineering, 74.4%