Rupak Kumar Email & Phone Number

Noida, Uttar Pradesh, India

• Responsible for managing, leading and execution of implementation programs for Early Payment & Dynamic Discounting Program. • Delivered 4+ enterprise projects in a span of one year which added approx. worth $30B USD account payable value to the C2FO platform & helped clients to optimize their cash flow & strengthen the supply chain. • Successfully completed implementations with clients such as; Havells, Amazon Prime Video, Relaxo, Jubilant group. • Responsible for effectively communicating with all project stakeholders and third party vendors. Stakeholders involved such as Finance team, IT team, Marketing & Product team. Including but not limited to regular project updates upto project Executive Sponsors upto CXO level.• Act as primary stakeholder while operationalizing the implementation process for C2FO’s newly product offering, Dynamic Supplier Financing, which integrates 3rd party funding through multiple banks into C2FO’s core product offering. • Acting as primary stakeholder while product development for C2FO’s newly upcoming product offering TReDS.

New Delhi Area, India

• Lead SaaS implementations by managing project execution, monitoring, control and closure of process automation, transformation, and change management thereby onboarding 200K+ users.• Improved Project management processes through the implementation of a new business case template—enhanced project visibility to determine project status for Executive decision-making.• Provide project planning, milestone management, scope management, resource forecasting; financial management; change management across the project portfolio.• Acted as a lead point of contact for all communication with 20+ clients which includes product training, quarterly executive review, and subscription renewals.• Aided Sales Team in running the sales cycles and conducting live Product Demo, Cross Sell and Up Sell opportunities within the existing clients.• Worked on risk documents to identify potential threats and formulated controls that could reduce those risks to acceptable levels.• Experience of working in an agile environment & exposure to PM tools - such as Mavelink, Jira, Smart sheet, and PowerPoint.• Worked with the product team to incorporate feedback and inputs on product features from customers and designed the strategy for product market reach.

Delhi Area, India

• Project execution, monitor, control & closure of process automation, transformation and change management• Conceptualized project management plan and baselines for the implementation projects.• Manage client expectations, meeting operational targets & ensuring processes are in place to ensure quality service delivery within the turnaround time; Responsible for account revenue growth & client satisfaction. • Resolving real-time queries to alleviate misgivings about the utility of deploying ETS at their site while also troubleshooting device-related problems.• Successfully completed 25 implementations roll outs demanding varying degree of change management across South Africa, North & South India regions. • Conducted trial/POC (Proof of Concept) at more than 10 prospective clients • Formulated the methodology of customer satisfaction metrics• Assisted engineering team in development of new features/modules and provided sign-off to the deliverable. • Generated knowledge base repository consisting of various documents/processes (on-boarding of new joiners, requirement gathering documents etc.)• Achieved the cost saving of 20% in implementation projects in last one year and reduced the time of implementation by 30%• Formulated the marketing strategy for enhancing the visibility of MoveInSync among enterprises, cab vendors and drivers which subsequently resulted in high number of inbound sales queries • Gathered, analysed and disseminated requirements from the client to filter out their operational issues.

New Delhi Area, India

• Handled delivery of SAAS projects worth $1.6 million revenue for fortune 500 clients across India, including Google, Amazon, KPMG, Dell and managed a user base of 3,40,000 registered user base.• Identify and implemented process improvement initiatives by creating and analyzing process reports.• Worked on risk documents to identify potential threats and formulated controls that could reduce those risks to acceptable levels.• Worked as a part of a customer success team and conducted a periodic health check for every account.• Collaborated with clients to build and managed customer success plans to aid the customer in achieving their objectives with the product features.• Assisted in business case development & justification, facilitated the benefits Plan; Measured and tracked benefit return within the lifecycle of the program

Lagos, Nigeria

• Provided necessary supervision to handle “AVTS” troubleshooting telephone personnel.• Verifying about the sufficient organizational and administrative structure, with special reference to the internal control system.• Conducting commissioning, installation, maintenance and service delivery for all communication based hardware and network set up for multiple projects.• Handled escalations and conclude within given timeline.• Products included along with AC Sensor, Fuel Sensor, Ignition Sensor, Door Sensor with Immobilizer facility with the help of GPS Sys. • Installation and maintained the performance of GPRS for transferring data from GPS based Vehicle Tracking System (VTS) to Central Server using GPRS/SMS.• value added services (VAS) where SMS is being used as a fall back mode.•Successfully integrated Personnel locator KP system.

New Delhi

• Rolled out 40+ projects GPS tracking solutions at various client’s locations. Major Clients were Google, RBS, Ericsson, Delhi Police, Noida Police, Ghaziabad Police, Easy Cabs, Wyn Cabs.• Managed the Dial-100 projects by implementing the Dial-100 call center & police vehicles response system to help police in optimizing the response time to incidents. Notable clientele includes – Delhi Police, Noida Police, Jharkhand, Uttrakhand & Ghaziabad Police. • Developed appropriate mix of products required for key corporate accounts to enable development of an innovative, customized & effective solution, thereby fulfilling customer needs.• Managed and trained a field team of 20+, ensuring delivery and enabling correct knowledge transfer to the clients.

Dehradun

• Independently managed the dial-100 control room project for Dehradun, Haridwar & Nainital Police. Managed day-to-day queries of RBAC & RDBMS. • Responsible for the hands-on training to the client on the usage of the system. • Managed and closed approx. 20 monthly FCR (trouble tickets) on EBABX & VC machines. • Installed & managed user level enablement of Ericsson EPABX & VC machines.

International Executive Mba, Project Management

International MBA in project management.

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, 74%

Diploma, Electronics Engineering, 74.4%