Accountable to Own and Manage following functions:• Systems Engineering• Network Engineering• Applications Support• 24x7 NOC OperationsBuilt Hyderabad Site IT Infrastructure (Colo DC, LAN, WAN, AV & Voice) starting from scratch to make it a successful Go Live!!

Budget Ownership : $70M / year (2018) [~$30M YoY realized reduction in last 4+ years]Span of Control: 4 Ops Leads (Direct) + 56 Resources = ~60 people organizationAccountable to own & manage 4 sub-towers as part of my organization:• Cloud & DC Operations (Azure,AWS, Helion, Utility DCs)• End User Computing Operations (O365, Win 10, Software Packaging & Distribution)• Network Operations (WAN, LAN, Video, Audio)• Security Operations Center (1st line of defense)Led / Supported following IT Transformation Programs:1. Legacy Apps (Win2K3 OS) upgrade / migrate to Cloud {Budget: $500K, Returns: $3M / yr OpEx}2. Enterprise Apps migrations to Cloud {Budget: $1M, Returns: $3M / yr OpEx}3. Deployment of Cloud Orchestration Tool {Budget: $500K, Returns: Productivity}4. IT Network (WAN) Upgrades {Budget: $6M, 300 Sites, MPLS to DMVPN / SDWAN}5. O365 (Email, OneDrive, StorSimple) Migration of {Budget: $4M, 28K End Users, Returns : $10M /yr OpEx}6. Utility DC Exit & migrate to Cloud Options {Budget: $500K, 400 Servers, Returns: $3M}Other Key Highlights:• Have on-boarded 60+ people into my organization over a period of 3 years• Transformed IT Infra SDM team from Service Governance to internal Service Provider role• Built capability of TEM (Telecom Expense Mgmt) team which resulted in $2M realized cost savings to Business Teams directly.• Built AntiVirus Mgmt capability within Syngenta IT with SEP (Symantec End Point) Service, registering a cost avoidance of $500K per annum.• Established Network Ops Team, initial returns of $3M Ops savings through Network Inventory & Regularization and now the Team focusing on Network Transformation in Syngenta

Span of Control: 9 SDMsAs Global SDM Lead , was accountable to own E2E Service Delivery of IT Infrastructure Operations and managed 3 sub-towers of Senior SDMs as part of my organization as follows:1. Branch and Data Center SDMs2. Client & Messaging SDMs3. Business Networks SDMs

**Managed IT Operations Center (24x7 Command Center) for Avaya**Accountable Areas:• IT Operations Center (ITOC)• Video Network Operations Center (VNOC)• IT Data Center Ops & Support• IT End User Services (India)• Vendor Support Management

Responsibilities:• People/Team Management• Incident/Problem Management• Change Management• Service Availability Management• Software License Management• Audit and Compliance AssessmentKey Highlights :• Started as Team Leader with only 3 associates and then expanded the portfolio to managing 25 members in 3 years time• Achieved & recorded total cost avoidance worth £12 Million by encouraging reuse, re-utilization and removal of un-utilized software products in network• Established the Technology Operations organization, transitioning IT functions from UK and managed the teams for a considerable period in absence of Dept Head• Grown as an IT Service Delivery / Operations Manager who is accountable for e2e delivery of IT Services

Key Highlights :• Successfully implemented HP Peregrine AssetCenter Tool for tracking of Hardware & Software Assets.• Several appreciations from Customers and was Awarded 2 times in Country level award for excellence in managing IT Services.• Reconciled IT Assets worth value 25 Million USD, working with Finance function FY 2006-2007 & 2007-2008.• Faced Audit exercises and ensured compliance for IT Services function including accreditation ISO 20K certification.• Introduced Software License Management and by reconciling Software Assets & their usage; IT Services Team was able to avoid (save) cost worth 1M USD plus.

IT Operations Mgmt, Site Incharge, IT Assets & Software Licensing

IT Assets Control and Inventory management

Technical Faculty – Corporate Training