Process Associate
Current• Customer and Vendor management specialist within the MDM team in the oil and gas industry spearheaded the development and implementation of vendor and customer data governance policies and procedures to ensure data accuracy, consistency and integrity in compliance with industry regulation and best practices.• Manage end to end lifecycle of CMD including data profiling, cleaning, standardization, enrichment, and consolidation resulting in improved data quality and operational efficiency.• Conducted regular audits and assessment to monitor data quality and metrics, identify discrepancies and implement corrective action to maintain data accuracy and reliability.• Contributed to creation of SOP for customer master agreement process ensuring compliance with industry regulations and company policies.• Actively participated in user training session to facilates the adoption of new MDM system and process, providing on-going support and troubleshooting assistance• Developed and delivered training program to sub ordinates team member on data, management best practices, tools and techniques, fostering a culture of data stewardship and accountability.• Took part in the transition of fortune 29 Company, overseeing the preparation of Standard Operating Procedures (SOPs), Knowledge Transfer (KT), hands-on training, and ramp-up to go live.• Work with groups across the organization to resolve payment discrepancies and process alignment.• Demonstrated expertise in the oil and gas industry, effectively managing and coordinating various processes to ensure smooth operations.• Proactively identified and resolved issues, ensuring high-quality deliverables and customer satisfaction.• Proactively identified and resolved issues, ensuring high-quality deliverables and customer satisfaction.• Maintained strong relationships with clients, effectively addressing their needs and concerns.
