o Subject matter expert (SME), administrator and escalation point on system administration and functionality for SuccessFactors including Performance Management and Succession Planning modules.o Created and maintained standard operating procedures, workflow diagrams, and training materials.o Coordinate the daily activities of the Talent Management team, ensuring tasks are carried out to a high standard and completed within Service Level Agreements (SLAs) o Address employee queries raised through the ticketing system in Remedy Force tool.o Track and improve SLAs/KPIs, complete reports as necessary and present to stakeholders o Identify & drive process improvement ideas / best practice sharing within the team

o Planning and organizing for engagement activities as per the needs of the business like listening exercises, one-o-one meeting, skip levels etc.o Organizing cultural/fun activities.o Analyzing attrition trends and devising interventions for retention of employees. o Conducting goal setting exercise with stakeholders across bands (BSC sessions). o Training and educating managers and frontline staff on performance management process and concepts.o Managing performance appraisal/annual review and evaluation which includes employee performance improvement, performance development, training, cross-training and regular performance feedback.o Ensuring employee grievances are resolved in a timely manner. o Investigating disciplinary issues and ensuring disciplinary process is followed.o Delivering HR sessions for frontline staff and training lateral hires on HR policies & procedure. o Maintaining regular connects with Business through structured and informal meets.o Ensuring timely closure of inputs for HR processes is made (Payroll, Confirmations, Transfers, Separation) and all documentation is in place as per procedure. o Conducting exit interviews and performing attrition analysis to understand trends and make recommendations.

o Involved in Vendor Management i.e. managing close to 50 consultancies, building and maintaining relationships with them, handling their queries, and hence increasing the flow of resumes and daily walk-in candidates.o Management of the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements.o Scheduling of candidates for first and subsequent round of interviews including the HR round.o Negotiating with candidates according to company’s salary bands, skills, ratings in interview, the urgency of requirement etc.o Continuous follow up with the offered candidates in order to ensure that they are on track with regards to their joining the company.o Taking care of end to end onboarding process including Pre Joining formalities.o Preparation of Weekly & Monthly Offer & Joining Report o Preparing and maintaining the job description repositoryo Analyzing the various sources of recruitment- Vendors, IJP, Employee Referral, Campus Recruitment etc.o Set up approach to minimize the cost per hireo Managing the Internal Employee Referral channel namely “EOGO – Each One Get One”o Designing weekly employee referral mailers.

PROJECTS :-(1) Employee Satisfaction Survey:• Designing online questionnaires for the employees• Collecting data, interpreting it and finding the results.• Preparing a report on the findings and recommendations.(2) Training Needs Identification:• Conducting personal interviews with the HODs to understand their department’s training needs.• Contacting the training agencies and getting their quotations for the required trainings.• Preparing a report on the findings.