Duties and Responsibilities:Analysing patterns in violent crime throughout the MPS to devise and execute targeted strategies aimed at mitigating crime in the most impacted regions.Forging collaborative partnerships with partner agencies to facilitate progress for repeat offenders seeking support with substance abuse and social vulnerabilities.Tracking the effectiveness of Criminal Behaviour Orders issued to individuals and promptly intervening to uphold compliance and deterrence.Orchestrating operational initiatives to infiltrate high-profile individuals known for trafficking significant narcotics, prioritising the mitigation of substantial harm.Accomplishments:Directed 12 staff members and 350 officers’ team exceeding ACPO targets on Commander Level while spearheading intelligence-driven operations to dismantle serious organised crime networks for optimal resource allocation within MOPAC budget constraints.Cultivated a high-performing team that exceeded 300 officers through recruitment, training, and resource allocation, and provided daily crime trend reports to the Commissioner's Briefing.Secured critical resources for high-crime boroughs by presenting actionable intelligence to senior management, preventing potential retaliatory attacks, threats to individuals, and emerging crime trends.

Duties and Responsibilities:Entrusted with proficiently evaluating call prioritisation within a high-pressure environment, minimising risk and ensuring seamless operational continuity.Conducted thorough assessments of service user needs by demonstrating active listening and observation skills, and applying appropriate communication with sensitivity.Championed best practices and continuous improvement for all assistance requests by cultivating trust-based relationships with diverse colleagues across London's boroughs.Facilitated incoming interpreting for calls from individuals with limited English proficiency, to boost confidence and rapport within diverse multicultural communities.Collaborated with carers, family members, colleagues, third parties, and external agencies to procure crucial intelligence, bolstering support for officers.Accomplishments:Exemplified composure in a fast-paced environment by serving as the first point of contact for emergency and non-emergency calls in alignment with organisational objectives and company frameworks.Enforced industry/company protocols and empowered the MetCC team through coaching, mentoring despatch members, and fostering recognition of individual strengths and contributions.Spearheaded the Metropolitan Police's First Contact Centre, managing up to 8K daily calls and ensuring adherence to incident management protocols while providing staff guidance and support.

Duties and Responsibilities:Supervised a team of contract administrators or specialists, providing support, mentorship, and training to ensure efficient and effective team performance.Facilitated clear and consistent communication channels between diverse stakeholders, including clients, vendors, and internal departments, to address inquiries, resolve disputes, and foster collaborative relationships conducive to successful contract management.Assessed potential contract risks through risk management strategies and diligent oversight.Accomplishments:Generated insightful reports on various aspects of contract performance and presented them to senior management to facilitate informed decision-making and strategic planning initiatives.Monitored contract performance metrics, identifying areas for improvement or potential risks and implementing proactive measures to enhance overall contract outcomes.