With over 15 years of work experience in CRM, business analysis, and agile methodologies, I am a Senior Project Manager at PwC, one of the leading global professional services firms. I hold four Salesforce certifications and a Certified Scrum Professional credential, demonstrating my proficiency and expertise in delivering complex Salesforce and Siebel projects for clients in various domains, such as IT, media, entertainment, and energy.As a Senior Project Manager, I lead and manage teams of 20+ onshore and offshore resources, ensuring quality, timeliness, and customer satisfaction. I am responsible for estimation, scheduling, delivery, and vendor management of end-to-end CRM applications. I also act as an agile coach and scrum master, facilitating sprint planning, daily stand-ups, and retrospectives. I am passionate about building strong relationships with professionals, promoting company products and services, and contributing to the productivity and profitability of daily operations. I believe in collaboration, innovation, and continuous learning as the keys to success in the IT industry.