Executive, Marketing
CurrentKey Job Responsibilities: # Manage Customer Claim, Feedback, Inquiries, Information, Settlement & Problem solving. # Maintain CRM information# Co-ordinate with the E-commerce order fulfilment team.# Weekly report. # Manage & Co-ordinate with Query management for digital & non voice channel FB, WhatsApp, Viber, Email etc. # CSAT & NPS Survey. # Agents.