Rupali Vidyasagar Email & Phone Number

Spearheaded CIS - Global Command Center which provides a new, comprehensive, cost-effective shared services model cutting across all datacenter technologies which enables 24x7x365 flawless support to a variety of customers across time zones and data center technologies. The Command Center is managed services model which ensures SME availability against all odds and ensures best practices implementation right at the start.Proven track record of setting up, managing, and guiding sizeable cross-functional diverse teams remotely in implementing a variety of database solutions, capacity planning, building core skillset SME groups, improve engagement and drive continuous improvement. Able to forge relationships with strategic partners and build consensus across multiple organizational levels. Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution.Drove 50+% revenue increase along with headcount in Core Infrastructure Shared Services based out of Pune. Built self-sustaining delivery model to work with high attrition. Improved the core skillsets to include transformation capabilities to cloud.Additional role as Pune Location Council Head cutting across various business groups coordinating between various support functions to achieve common goals by leading various charters such as CSR, Inclusion and Diversity, Employee Engagement, LGBTQAI+ Ally, OMBUDS, and PSH..SKILL SET• Building and driving high performance teams, CoE's and Practices remotely• Program and Delivery Management• Account Management• Operations Optimization• Team Building, Management, Mentoring and Career Coaching• Location ManagementA mentor at We-ACE for experienced Women Mid-senior level leaders.

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  Sr. Delivery Manager

  Wipro

  Apr 2020 - Present - Pune