Configuring and managing the applications running on Linux platform.Provided first-line support for production systems, focusing on Grafana, Kibana, RTM, and Control-M. Monitored dashboards in Grafana and Kibana to ensure system health and performance.Utilized RTM tools to detect anomalies and proactively resolve issues before they impact operations. Managed job scheduling and automation tasks using Control-M, ensuring timely execution of critical processes.Collaborated with development and operations teams to troubleshoot and resolve incidents promptly. Documented support processes and procedures to ensure consistency and knowledge sharing within the team.Worked closely with L2/L3 support teams, development and operations to escalate critical issues and ensure with swift solutions.