Rupam Singh Email & Phone Number

Gurugram, Haryana, India

Noida Area, India

CLAIMS ASSOCIATE REP. IN CLAIM ADJUSTMENTS AND REWORK (PNSO-PROVIDER & NETWORK SERVICE OPERATIONS).• Work on Healthcare Insurance claim’s adjustment requests and disputes as first level appeal.• Verify and research insurance claim adjustment issues, as per process instructions and perform adjustments on various disputed Insurance claims.• Rework on processed inventory to rectify errors and resolve disputes, as per request, as first point of escalation.• Coordination of Benefits of other insurance carriers to Contracted and Non-Contracted Service Providers and calculate pricing on various reviews as per Process Instructions.• Voiding and re-issuing of claim payment checks and maintaining HIPAA regulations.• Decision-making pertaining to clearing, pending or rejecting claims as per SOP.• Work on scanned images and use AS-400 mainframe based and other applications.

Delhi

Working as Help Desk Coordinate for HDFC Banking process, in payroll of Progressive Infovision PVT LTD.• Monitoring team of 10 coordinators.• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users• Route problems to internal 2nd and 3rd level IT support staff / Engineers. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.• Provide level 1 remote desktop support and perform other activities based on SOPs• Routing tickets to the various groups• Maintaining productivity reports for the team• Escalate complex problem to appropriate support specialists• Identify, evaluate and prioritize customer problems and complaints• EXPERIENCE WITH LOTUS NOTES:o Creation of LOTUS NOTES ID and LOTUS NOTES ID Transfer.o Modification and ID Restore.o ID Deletiono Provide external mail rights to HDFC bank employees.• EXPERIENCE WITH ACTIVE DIRECTORY:o Creation of active directory.o AD ID Disable / Enable / Expiry/Deletion.o AD ID Unlock• Handling Branch down / up cases.• Providing IT infrastructure support (like Server, network) and troubleshooting.• Attempt, resolve & escalate problems in Finware, UBS, Citrix and other banking related applications.