AGKT helps companies across the world make smarter decisions leveraging the power of analytics and custom-research.Our Hybrid Approach filters the noise while combining analysis from internal data, 'acquired' primary data and unstructured secondary data - to provide actionable insights to your business and making decision making quick and intuitive.By balancing automation technology, modeling effort and human capital, AGKT delivers usable efficient tools for strategic and tactical decision support - improving agility, precision and ease of use. We strive to create a culture of data driven, evidence based decision making by providing the right tools, models and team. We are adept at working with traditional research and analytics tools as well as emerging technologies within the Apache eco-system, to design and deliver end-to-end decision support.

~ Worked in a solution oriented project management role in research center operations, and assisted answering the clients’ business problems – was a client-facing account manager who answered RFXs and ensured service delivery of the projects across various domains in various geographies~ Possesses strong operational management skills which ensured better transactional productivity, leading to client delight – ensured accurate project scoping, and implemented appropriate checks to ensure adherence to time, cost & quality requirements of the projects~ Communicated with the clients on regular basis to keep them updated on the status~ Selected and collaborated with external agencies / partners – identified partners (based on costs, experience & project requirements) and tracked progress with respect to the agreed-upon quality parameters & timelines~ Worked closely with the sales team to generate ideas, created leads, and assisted them with relevant materials (credential packs, case studies) to help generate new business, or to mine the existing accounts~ Proactively resolved people issues by – holding one-on-one meetings with team members and gave timely feedback, supporting & implementing processes like appraisals, mentoring, coaching, training, capability development, etc.~ Primary Research Account Manager for one of the ‘big 4’ audit firms – responsible for quick turnaround, high quality, extremely high visibility projects meant for consumption of senior audience~ Good proficiency in MS Excel, MS Word and MS Power Point, and working knowledge of MS-Project & Minitab~ High standards of setting, managing & delivering to client expectations using superior project management and communication skills~ Self-motivated, enthusiastic learner & forward thinker, can work with less supervision, has a sharp attention to detail, can manage concurrent commitments & solves problems through experience, logic & common sense

Worked closely with the Migrations Lead, got involved & managed the entire cycle of process migrations of two processes from the U.S. :-~ Conducted initial feasibility study – process selection scorecard & IT feasibility~ Prepared & implemented process migration project plans & solutions~ Worked onsite (in the U.S.) to understand the As-is processes, and provided To-be process solutions~ Ensured process mapping & complete documentation~ Obtained sign-offs from client(s) as and where applicableWith team strength of 15 associates and 1 senior associate, operational job responsibilities were:~ Set performance goals & targets for team members; track performance & ensure results were delivered~ Provided operational team management by making appropriate decisions, responsible for the daily monitoring of quality & production of inbound & outbound calls taken by the associates in the team~ Audited & monitored the transactions (calls & emails) and provided constructive feedback to the agents on call-to-call, day-to-day basis

As a Group Leader, maximum span of control included 64 associates, 3 team leaders & 3 SME’s~ Worked in contact center-operations providing front-line technical support (hardware and software) to US-based customers of a leading manufacturer of computers and peripherals~ Led various customer-service quality parameters like customer loyalty index, customer satisfaction & first time resolution in the Manager alignment~ Got Green-belt trained~ Spearheaded (as an operations representative) the COPC certification for the group in 2005

Field data collection work (primary research) on various ad-hoc projectsMet and liaisoned with the respondents and collected timely feedback