Rupantar Basak Email & Phone Number

As an E-commerce Operations Manager at The Mom Store, I oversee the online sales, logistics, and customer service of a leading online platform for mothers and babies. I manage the inventory, pricing, and promotions of various categories, such as clothing, accessories, toys, and books, and ensure that the orders are processed and delivered efficiently and accurately. I also handle the customer queries, complaints, and feedback, and work with the marketing and IT teams to optimize the website and app performance, user experience, and retention rate.I have a strong background in e-commerce, retail, and operations, with a dual Master's degree in Business Administration and Strategic and Operation Management from IILM Graduate School of Management and International School of Management, Germany. I have also worked as an E-commerce Manager at SHAKTI BRANDZ PVT LTD and an E-commerce Operations Manager at Adonis Group, where I gained valuable experience in managing online sales, marketing, and distribution channels, increasing revenue and profitability, and implementing data-driven strategies and solutions. I have multiple certifications in data analytics, which enable me to analyze market trends, customer behavior, and sales performance, and generate actionable insights and recommendations. I am passionate about e-commerce, retail, and operations, and I enjoy learning new skills, technologies, and best practices in this dynamic and fast-growing industry.