Rupa Loganathan, Csm Email & Phone Number

Herndon, Va

Senior Business/Systems Analyst supporting business requirements gathering, end to end analysis of business processes and data analysis for Beacon Health Options.

Mclean Va

Worked as a Senior Consultant at Fannie Mae for the Uniform Loan Application Dataset (ULAD) project as part of the Uniform Mortgage Data Program(UMDP). UMDP is a multifaceted ongoing program, jointly established by Fannie Mae and Freddie Mac under the direction of the Federal Housing Finance Agency, to develop and implement mortgage data standards. Worked with various stakeholders to improve quality and the accuracy of the Uniform Residential Loan Application (URLA) data and created process efficiencies and enhanced risk management capabilities.

Reston Va

Playing a lead role gathering requirements, analysis and testing several projects involving IVR call flows for a major healthcare provider. * Develop detailed requirements, test planning and test execution strategy working with cross-functional teams.* Developed quality assurance best practices, standardized templates for test data setup, follow up on UAT defects and triaging.* Reverse engineered an existing application call flow to create streamlined business requirements and test cases for re-designing and validating the system.

Herndon, Virginia

Manage Scrum-based project delivery for multiple concurrent projects in collaboration with cross-functional teams and stakeholders, leading project planning and tracking, requirements documentation and analysis, process and workflow diagramming, user acceptance testing (UAT), defect management, and release management.* Led 3 Sprint cycles through to on-time production, spearheading daily Scrum meetings with globally distributed, cross-functional teams.* Developed defect management processes and reporting to deploy high-quality production applications.

Mclean, Virginia

Spearheaded key aspects of $2M multi-phased / multi-year data dictionary transformation initiative, including requirements interviewing, analysis, and traceability diagramming, data modeling, and user acceptance / quality assurance testing (UAT / QA).* Managed project team and workflows spanning 7 work streams in support of Metadata Management System (MDMS) requirements development and testing.* Planned and managed project efforts in MS Project; utilized UML, DOORS, and Rational Rose to produce use cases, activity diagrams, entity relationship diagrams, state diagrams, and logical model diagrams.* Pioneered a streamlined, repeatable process for requirements gathering, documentation, and entry into ClearCase for automated build processes; developed standardized templates supporting all workstreams.* Provided requirements capture and ER diagram creation training, including use of XMLSpy and ERStudio, for all new team members.* Received an Impact Award for Outstanding Performance and Lasting Contributions.

Mclean, Virginia

Served major client engagements to develop enterprise solutions and facilitate legacy system migration.* Freddie Mac: Defined requirements for ’07 Metadata Management System (MDMS) Release 1 initiative in collaboration with Enterprise Data and Strategy Management team, Data Governance and Operations team, and product vendor, Adaptive. ─ Developed use cases, state / activity diagrams, and UAT test scenarios / cases / data, using DOORS and Rational Rose; conducted peek and peer reviews. ─ Spearheaded requirements efforts for PE Servicing Adjust terms, Balloon Reset use cases, and third-party foreclosure processes.* Fannie Mae: Led conversion processes of legacy servicing system migration project, to CORE infrastructure model, developing control and data conversion processes. ─ Collected, analyzed, and mapped business requirements, including gap analysis, for conversion life cycle; produced use cases via RUP and DOORS for loan servicing transfer processes. ─ Defined transformation rules for data conversion, developing and testing 300+ pseudo code-based rules; managed acquisition of IRIS system conversion data for loan, pool, and deal data.

Bangalore, India

Played integral role on Service Management Team for European offices, providing issue resolution for cross-functional / cross-organizational stakeholders.* Served as team-wide go-to for escalated issues, developing innovative, non-standard solutions and alternatives.* Elected by team to serve on Team Building Board, tasked with leading team building and community outreach initiatives, including provision of meals for orphans and educational material for needy children.

Bangalore, India

Rapidly advanced through technical support roles, earning series of promotions through Technical Support Executive and Technical Support Mentor to Process & Product Trainer; managed training program scheduling and delivery for internal teams, delivering in-depth HP product and process training.* Earned selection by peers for advancement to Technical Support Mentor, providing trainees with individualized training; evaluated mentees’ customer satisfaction analysis (CSAT) to identify opportunities for improvement.* In earliest role, provided technical support for commercial clients in SE Asia, for both HP and Compaq clients, across a wide range of software and hardware; managed escalated issues and leveraged troubleshooting and root cause analysis best practices to swiftly resolve client problems.

Technical Support Executive

Chennai, India

Master Of Business Administration (Mba), Systems, Graduated First Class

Bachelor Of Engineering (B.E.), Electrical & Electronics Engineering, Graduated First Class