• Senior Operations and Project Manager with extensive experience leading user experience (UX) research teams.• Proficient in overseeing all aspects of project management, including planning, execution, and delivery, while ensuring alignment with business objectives.• Skilled in resource allocation, budget management, and risk assessment to optimize project outcomes.• Proven track record of building and managing high-performing teams, fostering collaboration, and driving innovation… Show more • Senior Operations and Project Manager with extensive experience leading user experience (UX) research teams.• Proficient in overseeing all aspects of project management, including planning, execution, and delivery, while ensuring alignment with business objectives.• Skilled in resource allocation, budget management, and risk assessment to optimize project outcomes.• Proven track record of building and managing high-performing teams, fostering collaboration, and driving innovation in UX research methodologies.• Strong communicator with the ability to liaise effectively with stakeholders at all levels to deliver actionable insights and drive strategic decision-making.• Experienced in implementing process improvements and best practices to enhance operational efficiency and drive continuous improvement within the UX research function.• Adept at advocating for updates beneficial to customers by collaborating closely with designers and product managers, ensuring that user feedback is integrated into product development processes effectively. Show less

• Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans• Management of technical and / or functional E2E analysis within SAP s SaaS product portfolio including root cause analysis and close collaboration with Development and Operations (e. g. cross-issue management)• Tracking and monitoring of the technical resolution together with SAP’s SaaS stakeholders• Pro-active customer support and close collaboration with all Cloud LOBs on… Show more • Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans• Management of technical and / or functional E2E analysis within SAP s SaaS product portfolio including root cause analysis and close collaboration with Development and Operations (e. g. cross-issue management)• Tracking and monitoring of the technical resolution together with SAP’s SaaS stakeholders• Pro-active customer support and close collaboration with all Cloud LOBs on pro-active measures (e. g. through service plan creation)• Orchestration of top issue resolution with all involved key stakeholders including the customer• Securing commitment of all the necessary organizations and levels within SAP• Reporting on critical customer situations as a basis for regular executive level communication• Avoidance of global escalations and Process adherence (CRM maintenance, reporting, Back-office interface etc.) Show less

• Analyze business requirements and change it into technical requirements to anticipate the future requirements. • Worked with Management to create project specs and documentation and also designed, evaluated, enhanced, tested, troubleshoot and maintained E-Learning Courses for different customers. • Managing a team of 10-15 people to make sure the testing is done efficiently and the results are delivered on time. • Understanding the old system with the upcoming new system and was… Show more • Analyze business requirements and change it into technical requirements to anticipate the future requirements. • Worked with Management to create project specs and documentation and also designed, evaluated, enhanced, tested, troubleshoot and maintained E-Learning Courses for different customers. • Managing a team of 10-15 people to make sure the testing is done efficiently and the results are delivered on time. • Understanding the old system with the upcoming new system and was also involved in Manual Testing. • Worked directly with the customers to understand their requirements and to help troubleshoot any issues with the courses hosted by iContent. • Worked with different types of E-Learning courses such as AICC, SCORM 1.2 and SCORM 2004. • Uploading and updating the courses for the customers in the iContent LMS for different customers. • Preparing Statistical reports for customers every month based on their usage and types of courses in the iContent LMS. • Effectively communicate the progress of project activities to appropriate personnel to insure their awareness of the activities, the degree of resource investment, and to assure that the project / activities continues to meet goals. Show less

• Designed Custom frontend for the website using various web designing applications such as PHP, CSS, JavaScript and jQuery.• Worked closely with securing additional resource for the team and also worked in an Agile Environment. • Worked with and maintained Oracle database for the enhancement of the site and also wrote codes for the encryption of the data in the database. • Designed and implemented user roles in PHP and oracle and wrote JavaScript and jQuery scripts for minor bug… Show more • Designed Custom frontend for the website using various web designing applications such as PHP, CSS, JavaScript and jQuery.• Worked closely with securing additional resource for the team and also worked in an Agile Environment. • Worked with and maintained Oracle database for the enhancement of the site and also wrote codes for the encryption of the data in the database. • Designed and implemented user roles in PHP and oracle and wrote JavaScript and jQuery scripts for minor bug fixes or errors. • Analyze business requirements and change it into technical requirements to anticipate the future requirements. • Worked with Management to create project specs and documentation and also designed, evaluated, enhanced, tested, troubleshoot and maintained PHP applications. • Worked with financial platform and versioning software namely Tortoise Subversion (SVN) for software versioning and revision control system. • Involved in designing the user interfaces using HTML and CSS and also worked on client side form validations using JavaScript.• Understanding the old system with the upcoming new system and was also involved in Manual Testing. • Designed and documented functional and technical documents and also helped the DBA with the performance, integrity and security of the Database. Show less