Configure and manage Cisco ISE Server and Cisco ASA/FTD firewall settings to enforce network security policies, including access control, VPN configurations, and firewall rules.Diagnose and resolve security issues related to Cisco ISE and ASA/FTD, including connectivity problems, policy enforcement issues, and potential security breaches.Develop, implement, and refine security policies and access controls on Cisco ISE to ensure proper authentication, authorization, and accounting ( AAA ) mechanisms for network users.Maintain comprehensive documentation of configurations, policies, and security incidents related to Cisco ISE and ASA/FTD. Ensure that configurations comply with organizational security policies and industry regulations.

Provide first-line support by diagnosing and resolving basic network issues, such as connectivity problems, IP conflicts, and hardware malfunctions, using predefined troubleshooting procedures.Manage and track support tickets in a ticketing system, ensuring timely updates and resolution. Escalate more complex issues to higher-level support teams as needed.Maintain detailed cords of issues, solutions, and system changes. Assist end-users with network-related inquiries, providing clear guidance and support to ensure effective use of network resources.