Rupendra Singh Email & Phone Number

An accomplished and Innovative IT professional with about 6+ Years of progressive experience in Service Delivery Management, Projects & Implementation, Client Relationship Management, Service Recommendations, Infrastructure Management/Support, Team Management, Process and Service Quality Improvement, Service Operations, Service Continuity and Inventory Management.Technical Expertise:Desktop, Laptop Hardware and Network, Windows Server 2003, 2008. Windows XP/Vista/Windows 7, MAC, Windows 8, Exchange 2010, Network, LAN, WAN, Wi-Fi, VPN, Firewall, Active Directory, DNS, DHCP. Outlook 2013, MS-Office, and OCS/Lync, IT Helpdesk, End-User Support, Printers. Anti-Virus: Symantec, Hyper-V Virtualization, VMWare and Remote Tools Windows Ammyy-ADMIN, TeamViewer, Anydesk and LogMeIn.SLA:IT Infrastructure Management ▪ Service Desk Management ▪ Project & Resource Management ▪ Incident & Problem Management ▪ Technical Support ▪ Global Client Relationship Management ▪ Asset Management ▪ Escalation Management, Network & System Administration ▪ Active Directory Management ▪ Hardware & Software Installation ▪ Troubleshooting ▪ Resource Management ▪ IT Operations ▪ SLA Adherence

Listed skills include Networking, Microsoft Office, Management, Microsoft Sql Server, and 8 others.

• 

  Technical Support Specialist

  Team Computers

  Oct 2010 - Present - Gurgaon, India

   Install, Configuration and maintenance of Computers and IT infrastructure components. Windows XP, Windows 7 & Windows Vista, Windows 8 installation and troubleshoot. Installation and troubleshooting of all MS operating system, both Server and Desktop. Work on Windows server 2003/2008, Active Directory, DNS, DHCP Environment. Windows 2000 and 2003, XP, Vista and Win7 Installation and Troubleshooting. Microsoft Operating Systems installation and re-installation, upgrades and patches.  Provide level 1 and level 2 technical support to users. Workstation imaging and rollout. Software installations such as MS-Office, Adobe, Antivirus, email client etc. Configure and troubleshoot email issue with desktop outlook client and mobile phones. McAfee Endpoint Data Encryption (SafeBoot) software management to secure data. Support to remote users through Window Net meeting, VMware and VNC etc. Installation, configure and troubleshooting LAN, Wi-Fi, VPN, ISP and Internet. Handle escalation from lower tier support engineers and support for VIP users. Video Conferencing support.E20, Edge95 and Telepresence Tandberg device. Installing IBM, HP, Dell desktop and laptops machines and Printers and scanners. Management Creation/modification/deletion of Users and groups Active Directory. Working on Remedy Tool for incident management process and flow up with vendors. Worked with virtual, physical, onshore & offshore teams (Onsite and Remote Infrastructure Management).