Rupert Gurung Email & Phone Number

Melbourne, Victoria, Australia

Facilitating a smooth transition for the organization's successful migration to a new online Learner Management System (Moodle).

Australia

In my role I provided comprehensive IT support to staff both on-premises and remotely, catering to varying IT skill levels. I successfully migrated on-premise servers and individual profiles to Azure and SharePoint, and upgraded email security by implementing Proofpoint. I conducted phishing awareness exercises and set up a SharePoint-based intranet for enhanced communication and collaboration.Working with HR, I developed a Moodle-based induction and training platform and managed vendor relationships, helping with budget optimization. I represented IT at Board Meetings and traveled interstate to upgrade IT infrastructure at remote sites. I also coordinated with third-party providers for efficient service delivery.

Australia

As an IT Contractor/Consultant for HIVE required a combination of technical expertise, project management skills, and the ability to work closely with the organization's leadership and employees to ensure that their IT infrastructure and services were efficient, secure, and aligned with their business goals. Cybersecurity management, in particular, is a crucial responsibility given the growing importance of safeguarding sensitive data and systems in today's digital landscape.

Australia

Primary responsibility and escalation point for all Tech School staff Requests and Incidents loggedvia the ICT Service Centre. Ensuring prompt and accurate investigation, attempted resolution, anddiagnosis steps are documented thoroughly.• Through engagement with customers and stakeholders identify opportunities to simplify,streamline and improve offered services, in order to achieve the best possible customer'sexperience.• Provide onsite support services for endpoint computing, classroom and teaching technologies,specialist lab hardware such as 3d printers, Audio Visual, video conferencing and meeting facilities.Remote and in person support to Tech School staff and students, conducting technical diagnosisusing expert judgement and technical expertise within agreed service tar• Collaborate in Problem Management activities, providing informed advice and feedback leading toa successful root cause analysis, problem definition and solution.• Monitor workloads across Banyule-Nilumbik and Whitlesea Tech Schools and using ITSM analyticsand Service Desk metrics to efficiently manage your individual workload.• Work independently and collaborate with the ICT Services team, demonstrate a high level ofcommunication to direct team members such as Service Centre Analysts and Technical Analysts, aswell as across all ICT Support teams.• As required provide support to ICT Client Services staff to ensure that services are deliveredefficiently and that service standards and targets are met. Attend team meetings and activelycontribute in team discussions.• Setup specialist labs and services, Tech School learning programs or other initiatives as required aspart of the ongoing Tech School curriculum supporting positive student outcomes.

Australia

1. IT Strategy and Planning:logy advancements to ensure the organization remains competitive.2. Infrastructure Management3. IT Support and Helpdesk4. Cybersecurity and Data Protection5. Vendor and Supplier Management6. Budget Management7. IT Projects and Initiatives8. IT Policy and Compliance9. Staff Development10. Technology Training11. Disaster Recovery and Business Continuity12. Reporting and Documentation:- Prepare regular reports on IT performance, project status, and key performance indicators (KPIs) for senior management.

Victoria, Australia

Installing and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technology