Rupert Abbott Email and Phone Number
Rupert Abbott work email
- Valid
- Valid
- Valid
Rupert Abbott personal email
Rupert Abbott phone numbers
Senior Director with a diverse experience of implementing multi-million-dollar change initiatives across the globe in the financial services industry. Currently researching how Generative AI can be applied into scope of Products and Platforms in Aon Contact Centres.Passionate about optimising customer experience through appropriate application of capabilities.Over 25 year career implementing transformational projects across people, process and technology including:• contact centre digitalisation and automation reducing technology debt• implementation of consistent demand governance and reporting• staff insource / outsource initiatives• fostering trusted leader partnerships through clear communications• cloud datacentre and email migrationsI evolved from technical architect roles to leading strategic client experience service delivery, driving emerging Contact Centre platform implementations and maturing Project and Portfolio Management solutions. I have managed broad Project teams and acted in the capacity of chief of staff to the EMEA CTO driving engagement plans (including town halls and away days) in partnership with division leaders.Soft skills:I take a respectful approach to colleague and client change impact through transparent communication and governance structure. I focus on the “How” of delivery, with close stakeholder relationships to manage expectations. I am hands on, pragmatic and seek innovative solutions to complex challenges. I am a connector, uniting teams through a common cause, unafraid to lead and take ownership of delivery.I am a strong multi-lingual leader with a sensitivity to client and cultural values, been based in and collaborated with teams across the UK, Poland, India, France, Japan and USA. I learn and adapt fast to changing environments across people, process and technology with a passion for digitisation opportunities.As a people manager I take pride in leading high performing diverse teams, celebrating success and mentoring others to new opportunities.Academic and non-academic:• Bachelor of Arts (BA 2.1) International Business and French• Currently studying MSc Leadership at Cranfield• Active in EMEA Diversity & Inclusion, supporting community projects• Active BlueCross volunteer
-
Head Of Legal, Risk, Compliance Operational Platforms And Contact CentresAonLondon, Gb -
Global Contact Centre Technology LeaderAon Mar 2019 - PresentLondon, GbI operate at the forefront of client experience, partnering with solution line leadership across the globe fostering trusted partnerships.I oversee end to end delivery, from concept conversation to complex execution with risk management and quality assurance governance for project and operational service lifecycles.Scope includes developing requirements-based Cost Benefit value propositions with COO leadership, presenting business case data and drafting project charters.This experience enabled a broader thinking and deeper consideration of business enablement, fostering trusted strategic relationships to drive successful change initiatives such as:• orchestrating 7 Global Contact Centre transformations across 3 solution lines in 3 regions migrating circa 900 agents to strategic platform• managed $2m technology debt transitions, annual support savings of $700k• engineered strategic regional technology capability roadmaps• built broad communication governance for demand and execution reporting• client experience improvements through complex CRM automationIn my operational role I lead a remote team of 5 specialists and 8 outsourced support leads, maintaining high-quality KPI and SLA measured service, reporting metrics to business leaders augmenting service efficiency.In 2021 I headed a global SME team as part of a major M&A initiative, partnering with senior leader counterparts. I fostered trusted engagement with specialists, building credible relationships across both companies. A roadmap for Project and Portfolio Management tooling was presented to executive leadership. Whilst M&A ceased I still lead a global group evolving strategic standards through an opportunistic approach. -
Director - Global Portfolio And Project Management (Ppm) ServicesAon Sep 2016 - Mar 2019London, GbIn this role I oversaw a global PMO and PPM team. I built, reported and implemented governance standards to track demand through to execution.As a leader of Global PPM for infrastucture I drove continual improvement and feedback, accountable to multiple VP and SVP leaders whilst responsible for:• demand and workload prioritisation through resource management forecast and actuals• implementing a self-service culture for project execution reporting• developing a Technology community of interest financial planning process group• tooling managing current and future demand combined to elevate transparent cost and budget data points• PowerBi Online dashboards to enable senior executives to make more informed decisions
-
Emea Change DirectorAon Sep 2013 - Sep 2016London, GbMy role broadly covered Change Management Programmes to head up the Planning and Initiatives Team in Aon Infrastructure Services (AITS) EMEA. I managed 22 staff from Project Director level through Manager to Project Office Analyst.The team was split 70/30 Project Management / PMO support (Krakow based), whilst also managing a budget of $500k for additional "bodyshop" HP extended PM services.As part of this role I successfully programme managed a £4.5m insource of technology support services across the UK, and built a process and governance structure for EMEA Technology spend management. I ran a monthly governance with COO representatives across all solution lines tracking demand prioritisation decisions and overall execution health of all projects / programmes for Infrastructure technology across EMEA.The role included being part of the EMEA IT Leadership team and broader Global IT Extended Leadership, occasionally operating as a chief of staff to our EMEA CTO. In this capacity I planned annual LT+XLT offsite, wrote materials, prepared and hosted monthly town halls, whilst group driving engagement programmes and weekly LT meetings.
-
Volunteer StaffBlue Cross Uk Dec 2018 - PresentBurford, Oxfordshire, Gb -
Global It Programme ManagerManpowergroup Oct 2006 - Sep 2013Milwaukee, Wisconsin, UsGlobal IT Programme Manager with technical background and track record of delivering complex projects on time and to budget managing remote teams in three regions worldwide including local country teams indirectly.Executive and board sponsored programs of approx. $10+ million annual overall spend including:• PC Hardware - Global Corporate Standard• O365 hosted Microsoft Cloud Email offshoring• Virtual Desktop initiative – emerging technology explorationStrategic:Advising business leaders to ensure alignment and strategy cohesion while promoting business opportunities using emerging technologiesFounding team member and contributor to Global IT Newsletter and team lead on “Technology Architecture Steering committee”Previous roles include:• Project Manager Japan (6 months onsite)• Project Director France (1 year onsite)• Global SharePoint Architect, Global IT Engineer and Executive support specialist -
Deputy Group Leader - SouthbankIbm Oct 2004 - Sep 2006Armonk, New York, Ny, Us -
Director - SalesTelstar Consultancy Services Oct 2002 - Sep 2004
Rupert Abbott Skills
Rupert Abbott Education Details
-
Cranfield UniversityOrganizational Leadership -
University Of WestminsterInternational Business And French
Frequently Asked Questions about Rupert Abbott
What company does Rupert Abbott work for?
Rupert Abbott works for Aon
What is Rupert Abbott's role at the current company?
Rupert Abbott's current role is Head of Legal, Risk, Compliance operational platforms and Contact Centres.
What is Rupert Abbott's email address?
Rupert Abbott's email address is ru****@****r.co.uk
What is Rupert Abbott's direct phone number?
Rupert Abbott's direct phone number is +4420708*****
What schools did Rupert Abbott attend?
Rupert Abbott attended Cranfield University, University Of Westminster.
What skills is Rupert Abbott known for?
Rupert Abbott has skills like Itil, Cloud Computing, Program Management, Information Technology, Sharepoint, It Management, Management, Change Management, It Strategy, Outsourcing, Strategy, Vendor Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial