Rupert Abbott Email & Phone Number

London, Gb

London, Gb

I operate at the forefront of client experience, partnering with solution line leadership across the globe fostering trusted partnerships.I oversee end to end delivery, from concept conversation to complex execution with risk management and quality assurance governance for project and operational service lifecycles.Scope includes developing requirements-based Cost Benefit value propositions with COO leadership, presenting business case data and drafting project charters.This experience enabled a broader thinking and deeper consideration of business enablement, fostering trusted strategic relationships to drive successful change initiatives such as:• orchestrating 7 Global Contact Centre transformations across 3 solution lines in 3 regions migrating circa 900 agents to strategic platform• managed $2m technology debt transitions, annual support savings of $700k• engineered strategic regional technology capability roadmaps• built broad communication governance for demand and execution reporting• client experience improvements through complex CRM automationIn my operational role I lead a remote team of 5 specialists and 8 outsourced support leads, maintaining high-quality KPI and SLA measured service, reporting metrics to business leaders augmenting service efficiency.In 2021 I headed a global SME team as part of a major M&A initiative, partnering with senior leader counterparts. I fostered trusted engagement with specialists, building credible relationships across both companies. A roadmap for Project and Portfolio Management tooling was presented to executive leadership. Whilst M&A ceased I still lead a global group evolving strategic standards through an opportunistic approach.

London, Gb

In this role I oversaw a global PMO and PPM team. I built, reported and implemented governance standards to track demand through to execution.As a leader of Global PPM for infrastucture I drove continual improvement and feedback, accountable to multiple VP and SVP leaders whilst responsible for:• demand and workload prioritisation through resource management forecast and actuals• implementing a self-service culture for project execution reporting• developing a Technology community of interest financial planning process group• tooling managing current and future demand combined to elevate transparent cost and budget data points• PowerBi Online dashboards to enable senior executives to make more informed decisions

London, Gb

My role broadly covered Change Management Programmes to head up the Planning and Initiatives Team in Aon Infrastructure Services (AITS) EMEA. I managed 22 staff from Project Director level through Manager to Project Office Analyst.The team was split 70/30 Project Management / PMO support (Krakow based), whilst also managing a budget of $500k for additional "bodyshop" HP extended PM services.As part of this role I successfully programme managed a £4.5m insource of technology support services across the UK, and built a process and governance structure for EMEA Technology spend management. I ran a monthly governance with COO representatives across all solution lines tracking demand prioritisation decisions and overall execution health of all projects / programmes for Infrastructure technology across EMEA.The role included being part of the EMEA IT Leadership team and broader Global IT Extended Leadership, occasionally operating as a chief of staff to our EMEA CTO. In this capacity I planned annual LT+XLT offsite, wrote materials, prepared and hosted monthly town halls, whilst group driving engagement programmes and weekly LT meetings.

Burford, Oxfordshire, Gb

Milwaukee, Wisconsin, Us

Global IT Programme Manager with technical background and track record of delivering complex projects on time and to budget managing remote teams in three regions worldwide including local country teams indirectly.Executive and board sponsored programs of approx. $10+ million annual overall spend including:• PC Hardware - Global Corporate Standard• O365 hosted Microsoft Cloud Email offshoring• Virtual Desktop initiative – emerging technology explorationStrategic:Advising business leaders to ensure alignment and strategy cohesion while promoting business opportunities using emerging technologiesFounding team member and contributor to Global IT Newsletter and team lead on “Technology Architecture Steering committee”Previous roles include:• Project Manager Japan (6 months onsite)• Project Director France (1 year onsite)• Global SharePoint Architect, Global IT Engineer and Executive support specialist

Armonk, New York, Ny, Us

Master Of Science - Ms, Organizational Leadership

Bachelor Of Arts (Ba), International Business And French