Rupert Neethling Email & Phone Number

Diep River

IT communications, documentation, and knowledge management. The latter involves gathering, editing, structuring, designing, and publishing company information on Atlassian Confluence, an enterprise wiki. (I am also the Confluence administrator and template creator.) I write, design and distribute IT newsletters to the company, build internal company blogs and e-magazines, and train fellow wiki administrators and content producers. My work led directly to the adoption of Confluence as the company intranet platform.

Editing and writing of advertising and training material; English-to-Afrikaans and Afrikaans-to-English translation; proofreading of corporate communications.

Writing, editing and publishing technical reference material for internal use as well as for implementation engineers and customers (i.e. from platform configuration and APIs to end-user instructions); document version control; liaison with support team to produce release notes; quality control of language usage on software UI; wiki content production.

Operational comms to 1 200 staff and 300 000 customers; training and reference material for 1st- and 2nd-line support staff; mentoring of junior technical writers. I drew up the requirements for an internal documentation site, and subsequently ran said site for the use of all operational support staff. I also created content for and administered the company's external Help site.

Detailed research into emerging Internet technologies; online Help and operational e-mails for customers; training material for tech-support agents.

Research and writing of Internet- and computing-related articles and reviews for the Mail & Guardian newspaper, and editorship of PC Review, the newspaper's online computing publication. The latter included writing original content, editing solicited & sister-publication content, and manually publishing said content (editing = raw HTML; publishing = FTP).

Cape Town Area, South Africa

Translation from Afrikaans into English and vice versa; copywriting of direct-marketing letters and brochures; English-language editing of corporate, legal, and marketing content; and coordination of voice-over talent, interpreters and African-language translations.

B.Hons Journalism, Journalism

English faculty graduate assistant

Ba Hons, English

Activities and Societies: Tolkien Society Editorial member of two student publications, one dedicated to science fiction & fantasy.