Rupert Pattisson Mba Email & Phone Number

Melbourne, FL, US

Florida, United States

Vero Beach, Florida, United States

IT service management for ~$75 million annual revenue multi location MSP client orthopedic practice. Duties include ensuring uptime of network, storage and compute infrastructure, S2S tunnels, physical and virtual servers/applications, project management /implementation of interfaces and upgrades, procurement of hardware, software/services, M365 cloud.

East Central Florida Area

Working on multi site transition projects across the US as a member of GTS onsite transition teams installing and configuring new network infrastructure, servers, MFPs, workstations and cloud based email accounts for the sites being upgraded. Tasks range from setting up new switches/firewalls and wireless access points, to re imaging computers from windows.

Melbourne, Florida Area

Leading a team of tier 1 - 3 techs, serving managed services clients with remote and onsite technical support. Duties include recruitment, on-boarding and training, service level agreement monitoring, service dispatch, loan equipment and inventory management, one on ones with team members, workflow and documentation lead, reporting metrics and.

Melbourne, Florida Area

Supporting faculty, staff and students at Florida Institute of Technology.I recruited, trained and coached student work-studies and worked with these and permanent IT staff to deliver onsite and remote support to main, online and remote campuses of the university.See attached training powerpoint example: networking 101.Printer and print server managementOn.

Contract position for GE Transportation

On Site Support Technician –September 2008-present- PC hardware/software support & diagnostics - Home electronics installation support & diagnostics- Installations/moves/data migrations/wifi/networking

• implementation of modules of integrated housing system including associated 3rd party product interfaces and Business Objects universes.
• Delivery of product implementation workshops with clients
• Explanation of implementation process and functionality
• Business Analysis, entity relationship modelling, work-flow analysis
• Training super-users/systems administrators to apply configuration options/functionality
• Working with project managers and pre-sales teams to resolve product queries

• Implementation Consultant April 2002-to February 2004
• Delivering implementations
• Project Management
• Meeting time-scales for delivery of project deliverables
• Maintaining relationships with responsiveness, organisational and people skills
• Delivering user training to help clients maximise their return on investment

• Managed desk providing 'company research, news, statistics and market data services
• Contributed to knowledge management and intranet development projects
• Created new information services delivered to the staff desktop across the network
• Supported desktop applications and hardware
• Published monthly data bulletin for electronic distribution to the firm
• Benchmarked new on-line information services with a view to developing new delivery channels

Masters In Business Administration, Business Administration, Management And Operations, Cum. Gpa 3.7

Activities and Societies: Technology Support Lead Technician Business Essentials (Accounting/Statistics/Business Planning/Marketing).

Network +, Networking Technology And Security, 92%

Scored 824/900

A+, It Technician

Registered Securities Representative, Non Derivative Securities

This certificate is/was a minimum standard for professionals working in London's financial community, especially to ensure they were.

Ba(Hons), English Language & Literature, 2:2

Activities and Societies: Hull University Boat Club, Tennis Club, The Welly Club Final year dissertation on works of Jean Genet