Rupert Pong Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

#380 - 825 Homer St., Vancouver, Bc

Greater Vancouver Branch

Greater Vancouver Region

Greater Vancouver Branch

• Large Loss handling (reserves/exposures of $500K to $1M)• Conducting investigations and adjusting of claims in accordance to insurer’s instructions and protocols established being the Client Service Agreements between those insurers and Granite Claims Solutions.• Providing rationale for liability and explaining claims procedures/repair options to insurers and insureds.• Negotiating and recommending settlements to insurers and insureds.• Contacting other insurance and private organizations for subrogation.• Providing Cantonese translating services to ESL customers.• Serving as Acting Branch Manager in the absence of regular Branch Manager

Vancouver, Canada Area

Was a multi-line adjuster first as an in-house Telephone Adjuster and later as a Road Adjuster. Handled personal and commercial line property losses as well as liability losses of varying complexity. Served as a union Job Steward during my tenure at CNS. Was nominated as CNS Brand Champion, finalist for RSA Platinum Club Award, and served as a member of the Change Advocacy Team during the company's transition in becoming part of the RSA Group.

• Responded to in-bound callers reporting auto accidents and claims.• Explained liability, repair options and claims procedures to claimants.• Set up and maintained reserves required for anticipated losses for each file.• Maintained detailed and up-to-date file documentation for caseload. • Handled Special Investigation Unit files and Out of Province policy claims.• Instrumental in mentoring junior adjusters.• Provided Cantonese translation services for ESL claimants.

• Conducted interviews with claimants and witnesses to gather information and obtain statements to assess liability. • Conducted scene investigations including taking scene photographs.• Explained rationale for liability and impacts to the Claims Rated Scale to claimants.• Collected monies arising from claims or insurance coverage and contacted other insurance organizations for subrogation.• Researched case law, evaluated the set precedent in assisting the settling of liability. • Responded to public enquiries regarding corporate policies and procedures.• Provided Cantonese translating services to ESL.

North Vancouver, Bc