Rupesh Agrawal Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Managing the coordination of internal cross-functional teams, external vendors, and stakeholders to ensure the timely and accurate completion of global benchmarking projects. The quality of WW projects is improved and maintained by the cross-functional collaboration to provide the best possible service to stakeholders and customers and provide documentation free of errors. Implemented six sigma strategies and standard operating procedure (SOP) creation to enhance existing processes.- Overseeing the entire project and making sure everyone involved understands their jobs and the expected outcomes.- Data gathering, data wrangling, extracting important insights from big data sets, validation, developing business documents, and stakeholder and vendor management are all part of the job.- Participated in several VP-level programs that have had a noticeable impact on the teams' overall success.- Assessing and managing risks, measuring and reporting progress, anticipating and resolving bottlenecks, managing escalation, and balancing business needs

Bengaluru, Karnataka, India

Led cross-functional teams delivering a new feature, service, product, or system. Create project plans, schedules, resource plans, and status reports. Gather business requirements, document functional and design specifications, identify appropriate resources, assemble the right project team, and develop milestones and a launch schedule to ensure successful delivery.- Overall project management including communicating goals, roles & responsibilities, and desired outcomes to cross-functional project teams.- Establish team KPIs, benchmarks, and processes, and ensure proper governance.- Assess and manage risks, measure and report progress, anticipate and resolve bottlenecks, manage escalation, and balance business needs.- Drive cross-functional milestone readiness, cost savings, and continuous improvement.

Bengaluru, Karnataka

Key Functional Areas: Customer Support Operations, Embibe- Managing a team of 20+ resources for a variety of support and content-related tasks.- Building and scaling a team to manage seasonal business peaks. Cross-functional training for current task forces is also included.- Identifying Optimal/Alternate Solutions and Defining Business Requirements. Plan each solution in detail and conduct a cost-benefit analysis.- Put the identified solution into action and track deliverables with all stakeholders.- Reporting on Project Deliverables to All Stakeholders Analyze data sets and transform them into valuable business information.- Developing standard operating procedures (SOPs) to ensure that day-to-day operations are carried out in a defined manner.- Ensuring that critical SLAs are met and managed by the team.- Scoping, scheduling, and tracking workload to maintain constant productivity and quality of work.- Creating KRAs for the team, conducting frequent performance evaluations, and planning development areas for my direct reports' career advancement.- Interviewing new hires, hiring, and induction.- Managed the whole training programme, including onboarding, induction, training handouts, oversight of day-to-day training for new recruits, dip checks to ensure things were moving along smoothly, OJT, assessment, and deployment of resources on production following final sanity checks.

Ahmedabad, Gujrat, India

In order to drive international business, I established a private limited import and export company. We began full-fledged operations in Ahmedabad in May 2019 with vegetable goods, i.e. Onion and other green vegetables During my business adventure, I began learning about export business from the ground up after completion of certification programme from iiiEM, visiting farmers to learn about the product in depth, and meeting stockiest and other business leaders.As an Export/Import Consultant, I also partnered with a chemical manufacturing and drove their import operation from end to end. They were producing paint thinner and other solvents. I had successfully Imported 100+ containers from Taiwan, Singapore, Korea, and China.We travelled to Hong Kong and Taiwan to arrange our bulk cargo with Nan Ya Chemicals and Dairen.Having hands-on experience running a startup from the ground up.

Bangalore

Key Functional Areas: Inbound Support Services, Amazon- End-to-end catalogue management experience, including catalogue data setup for Item, Offer, Inventory, Images, Relationship, and Availability. Customers' catalogue choices will be expanded, and inventory-related issues will be coordinated with fulfilment locations.- Identifying and removing efficiency and quality hurdles for Bangalore Retail back office operations that support Amazon's global retail.- Improvements are driven by defect reduction and backlog reduction initiatives, as well as the use of lower-cost support environments.- Creating SOPs to ensure that day-to-day operations are carried out in a prescribed manner.- Ensuring team meets and manages key SLA’s.- Creating KRAs for the team, conducting regular feedback, and establishing developing areas for catalogue associates and senior catalogue associates' career advancement.Summary:Responsible for ensuring the seamless running of all Indian fulfilment facilities' inbound operations. Driving improvements in FC space usage, free cash flow, process automation, and identifying enablersCross-functional collaboration is used to drive process improvement and excellence across warehouses. Initiate initiatives for TAT reduction, elimination, process improvement, Kaizen, and SOP development.Participants communicate with the FC incoming team, Amazon internal teams, Cloudtail, and other Special merchants.TAT, TP90, Productivity, and Quality are major matrices for managing numerous processes and driving systematic process improvement. Collaborate with a senior catalogue associates to discover possibilities for process improvement. Serve as Subject Matter Expert/Team Leader for a variety of internal teams aimed at maximising benefits and improving performance. Peak inbounding for Diwali'18 was 20% of total volume inbound observed for the 15-day peak. TAT was lowered by 18%, with the lowest backlog exceeding the SLA.

Bangalore

Key Functional Areas: Inbound Support Services, Amazon- Establishing SOPs to ensure that day-to-day operations are carried out in a defined manner.- Improvements are driven by defect reduction, a reduction in the number of ISS tickets created, automation, and the use of lower cost support environments.- Experienced in end-to-end catalogue management, including catalogue data setup for Item, Offer, Inventory, Images, Relationship, and Availability. The goal is to increase catalogue selection for customers and to work with fulfilment centres on inventory issues.Summary:Worked on Amazon IN catalogue and warehouse inbound issues. During the Diwali inbound peak, I was stationed at an IN HYD warehouse for one month to focus on lowering the backlog from 9000 ISS tickets to 100 ISS tickets.

Bangalore

Worked in CapitalOne bank's support operations for the US market. We were in the chat business and provided full-service customer support. Mentored and trained coworkers, ensuring effective results after the training was completed. Managed to handle 100+ chats on a day to day operations. In addition, I supervised day-to-day reporting and ensured there was no escalation throughout my tenurity. Outstanding performer was awarded three times in a row. I learned how to deal with customers in an efficient manner.

Executive Post Graduate Diploma In Management, International Business/Trade/Commerce

B.Sc, Information Technology

Import & Export Certification, International Business/Trade/Commerce

Diploma In Software Development, Computer Software Engineering