Handling a high volume of customer enquiries while providing a high quality of service to each caller.Ordering and ensuring the delivery of goods to customers.Ensuring adequacy of the material.Processing all the orders with accuracy and timeliness.Supporting on field sales team.Resolving any sales related issues with customers.Responding to sales queries via phone, email and writing.Based on customer purchase order sending Proforma Invoice.Making Tax Invoice, E-Way Bills.Knowing product, Processes and policies thoroughly so that high quality responses can be provided to customers.Support management in maintaining record/data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.

Perform Order Management activities, Handles routine and nonroutine customer order activities, including managing customer demand, following up on sales complex order entry.Exceeding customer expectations through successful customer relationship.