Team Lead
Krystal Integrated Services Pvt. Ltd - Bpo & Facilities Services
Mumbai Area, India
• Looking after their documentations (ID card, Taking original documents if a field exec. is newly recruited. • Training sessions held for new executives which helps them doing fieldwork properly, sending new executive on field with ID card only. • Looking after their reporting time. • Getting work done from field executives within specified TAT. • Holding monthly meetings as per situation arises.• Keeping a daily track on day-to-day procedure & getting the work done accurately within specified time. • Communicating with back end staff in order to solve their official problems.• Maintaining discipline in office• Coding of cases (List of codes attached).• Maintaining Quality in each & every aspect as per requirements of Clients.• Making TAT Mis Billing Mis, Stock MIS & Audit Mis.• Visiting Clients once in a month for audit purpose.• Plan, develop and implement strategy for Management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training, succession planning, moral and motivation, culture and attitude development, performance appraisal and quality management issues)• Manage and control departmental expenditure within agreed budgets.• Plan for employee’s performance appraisal develop tools for appraisal, job evaluation and development.• recruiting and staffing• policy development and documentation