• Managing the 24x7 Shared support operation delivery for Wipro\Ensono remote hosted datacenters.• Managing technical support team supporting for Wintel, Unix, Network, Virtualization, backup, Cloud (AWS & Azure), and Storage• Setup Eyes on Glass team with SD skills and L1 multiple technology skills in a shared support model.• Handling Global customers Patching support from India as per compliance requirement.• Knowledge transfer from Global team (Onshore) to India team (Offshore) including SOPs, process, tools KT.• Setting 24x7 governance process and performance measurement parameters for individual level and team level.• Identifying and driving Service Improvement Initiatives like capacity management, process improvement etc.• Identifying automation themes and coordinating to get them implemented.• Identifying and driving efforts optimization ideas like Alert reductions, monitoring fine-tuning, problem management, etc.• Monthly team performance review, feedback sharing, and rating.• People Development by skill assessment, upskilling training, internal promotions, Rewards, and recognition, etc.

• Providing the 24x7 operational support for Wipro hosted datacenter services project.• Maintaining the SLA for ticket acknowledgement and resolution as per agreed with customers.• Managing the team providing the support for Wintel, Unix, Network, VMware, backup and Storage related issue• Guiding team to resolve the critical issues and infrastructure related changes. • Providing the patching support and preparing the compliance report for all the customers• Managing and mentoring the team for day to day operation• Defining and documenting the processes for NOC operation• Providing the Weekly\Monthly reports to management.• Scheduling the Internal Wipro training and training from respective technology tower lead for team members.• Performance review for the team members.• Providing the growth path for senior team members and aligning the new members in team.

• Managing in-house data center for clients with around 350 servers with Windows and Linux.• Managing around 140 network links including MPLS, ILL, P2P, Voice, PRI, etc.• Managing the onsite 24x7 technical teams• Managing the SLA and server uptime for a primary data center in Mumbai and DR data center in Chennai• Maintaining as agreed 24x7 shift support and SLA • Maintaining the ITIL process and updating the SOPs• Scheduling periodic reviews with customers and coordinating for contract renewal• Maintaining and providing the required documents and evidence for internal and external audits.• Facing the mandatory audits from the Infrastrucutre end and maintaining the required documentation.• People management, performance review, and development planning

• Managing IT Operations for multi-location Datacenters hosted around 400 servers.• Managing multiple support teams including Wintel, Messaging, DB, storage, backup, security, Desktops, Network, etc. for day-to-day operation managements• Proactive Capacity management for infrastructure to avoid major issues.• Coordinating with application team for application UAT testing, production implementation, and support issue• Ensuring Infrastructure security compliance as per information security guidelines for business-critical servers and audit requirements.• Maintaining data center resource management reports like the racks, network, power, Server inventory, materials, etc.• Maintaining documentation related to IT processes, procedures, and standards for internal and external audit purposes. • Maintaining ERP servers and coordinating with ERP related issues with the ERP support team• Planning and executing new implementation for infra upgrade and new technology implementation• Preparing annual budget with the infrastructure management team.• Maintaining the DR site up to date and executing the DR drill half-yearly.

Microsoft Product Consultant

Microsoft Product ConsultantProviding the Proof of Concept to clientDesigning and deployment of Microsoft productsProviding training on deployed productTaking validation on design and sign off on deployment from client

• Maintain servers & Mail 24 hour up. Servers like Windows server 2003, exchange server 2003, Citrix Server & ISA 2004.• Managing user’s accounts and mailboxes.• Maintain Data backup of servers as well as mailbox store backup in Tape Library.• Maintaining & trouble shooting on Windows Server2003 and Exchange Server 2003.• Maintaining their personal Packages like, Hyperion, Galileo, Fact and Carat.• Implementing windows updates and Antivirus updates on servers after test and approve by client.• Installed and maintained Citrix Server with co-ordination of vendor.• Assisting the Desktop Engineer to solve their critical problems.• Coordinating with vender for issue and new procurement.• Managing desktop engineer’s team.