Operations Team Lead
Current• Preparing Daily workloads for Agents & coordinating the daily allocation of work. Motivation the team to achieve high standard and KPI targets.• Dealing with and resolving problems and issues which arise• Mentoring and training up junior and new agents• Monitoring & reporting on standards & performance targets• Arranging & chairing weekly team meetings, focusing on targets & achievements.Praise team members and create a positive working environment.• Providing prompt and accurate information on individual performance• Handling Database Campaigns• Database Management