Technology Analyst
CurrentI have implemented the CCAI and CCAI Platform. I have developed the end-to-end a Virtual Agent and escalated to the Human Agent with Sentiment Analysis, Generative Knowledge Assist, Knowledge assist , FAQ, Article Suggestion, Conversation Summarisation and Web-hook configuration. Also, I have integrated the Salesforce CRM. You can refer to a small demo at https://chatboatcaip.onrender.com/.