Troubleshot users issues and escalated tickets if needed. Followed-up with clients to ensure satisfaction with action taken. Performed remote update policy, restarted services, added Zscaler certificates. Enabled/Disabled Users Account, Provided credentials, accesses, licenses. Handled P2, P3, P4 Ticket Escalated to Higher end team if required. Assigned assignments of Ticket as per incident and service request. Created Jira, confluence as per users and clients requirement. Managed Licenses, Intune management, Managed company portal, Asset management. Currently working for European countries, China, Japan, Belgium, USA, Canada.