• Analysing behaviour and basic characteristics of permanent operators and preparing a report• Constructively engaging operators in responding positively on the face of futuristic challenges• Preparing COO annual letter to employees about company current situation & future challenges• Managing distribution of the letter to all employees and analysing its impact through feedback • Preparing a business awareness presentation for union committee members before new settlement • Assisting HR head in preparation of Company’s demand letter for the new Long term settlement. • Streamlining the Earn & Learn scheme for the diploma under trainees to achieve core objectives.• Designing & conducting technical & behavioural trainings for DUTs to increase quality & production• Working on basic HR processes including recruitment, performance management & trainings

• Reviewed current KRAs & KPIs of branch,regional & corporate office employees of the company• Conducted Interviews in branch & regional offices to understand business, people and current PMS• Collected information about PMS of other BFSI’s & performed comparative analysis of the findings• Floated Survey to capture current understanding of PMS among employees & analysed the findings• Defined Competencies & created a roadmap for mapping of Corporate office Managerial employees• Identified competencies & levels for managerial employees in different departments for mapping• Recommended PMS policy, Competency Implementation & Roll-out Plan in my final submitted report

• Gathered and analyzed client’s business requirements and provided the necessary solutions• Designed and implemented solutions to enable streamlining of clients business processes• Consistently demonstrated a strong work ethic & a dedication to success in the organization• Successfully completed multiple tasks with favorable results in limited time frame• Built & implemented logic for commercial Invoice & Highly appreciated by the client

• Worked on Change and Problem Management to support the Clients Prod environment• Handled SAP calls of all Priorities in line with the SLA timelines set by the Client• Mentored and guided junior resources through knowledge sharing sessions • Promoted within 13 months for delivering excellent performance in the project • Awarded Best Employee for the month Feb 2012 towards contribution to the project• Conceptualized the ‘Rewards & Recognition Program’ for the team members in the project• Appreciated by project management for successfully implementing the program• It helped management to recognize the best people & appreciate their efforts in team• Received Celebrating Performance Award for effort on the Quality Work Efforts Organizer

SAP SD Professional