Rupesh Kumar Choudhary Email & Phone Number

Kolkata, Wb, In

Managed and optimized SAP CRM processes to do timely customer billing. Fetching customer details from SQL database and validating with SAP CRM.Conducted in-depth data analysis to identify and resolve system issues, ensuring accuracy and reliability.Provided comprehensive support to users, addressing queries and troubleshooting issues promptly.Collaborated with cross-functional teams to implement process improvements and enhance user experience.Ensured compliance with company policies and regulatory requirements, minimizing risks and maintaining system integrity.Developed and maintained detailed documentation and reports to support business operations and decision-making end to end.Responsible for creating and approving knowledge article.Auditing the reports,documents as per quality standards and delivered user training sessions and created detailed documentation to help clients understand and utilize systems effectively.Managed and tracked support tickets using [ServiceNow], ensuring timely resolution and client satisfaction.Provided technical support to clients, addressing and resolving software and hardware issues efficiently.