16th April 2012 – Till DataWork related to WFM (work force management) reportsReports related to “Modal Year & Phases (MY Phase report)” for auto motive & engg. Department.Analyzing “ % of on time & Late SRD’s(services request documents), % & TAT(turnaround time) of SRD’s, count & % of FTR(first time review) SRD’s, TAT between different stage, Analyze disapproved SRD’s reasons, all analysis represent in pie charts “Weekly status Report (WSR)” related to auto motive & engg. Department.Calculate Schedule Variance, # of disapprove before & after release “MY phase”. Create TAT report (turnaround time)-highlights “Duration Variance (%), schedule variance (%),slippage between approve all sponsor to release date FTR analysis report (First time right) -1)Analyze SRD’s(Service request document) draft date to release date find out reason why SRD getting delay or on time 2)Create presentation for “MY phase report”, “Status Report daily”Calculate % of SRD’s move from one status to other & % of new SRD’s added in same MY phase.MY Phase reports dashboard was created where in all MY phase reports consolidated & view as per the selected MY & phase in one sheet.Analyze release Phase with the feature team wise calculate %, count, TAT represent with the graphClient interaction on weekly bases.AchievementsGetting customer C-sat certificates.Getting Appreciation from onsite team to created Macro template & implemented for the escalation & risk report

Reporting- ( MIS Executive )Handling Work Related to Command Center.Monitoring intra-day work volume, real-time staffing, Agent Adherence, Agent Exceptions etc.Making Roster, Trams, AHT Dashboard & Team performance.Preparing Daily, Weekly & Monthly Reports.Work Force Report, SLA Report, Sales Supervisors, CO Quality Dashboard,Overall NPS Data Sales, Credit Approval, Call Back Appointments & other Reports.Creating and managing different management Dashboards for different vendors including Customer Satisfaction.Creating reports using different database software like Hyperion, CMS, TotalView_395, etc.Solving the discrepancy on client data.Upload Download of product files and Work Allocation to agents on Daily Basis.Quality :Identifying and recommending procedures and workflow improvements. Setting quality parameters. Participating in committees as required. Identifying barriers and root causes of errors and performance gaps.Worked for Accounts Payable department of a leading MNC, prior to which worked with Order Management department of a Multi-service provider.Order Management: A leading Dutch multi service provider outsourced the part of Order Management to Mphasis. Joined the process in its initial phase and moved from operations to support staff within a year. As a support staff handled Training, Quality and Reporting.

As mis analyst

Responsibilities:Handling Biomedical equipment, Sales, demo & attending medical conference. Systems using in Previous Company. Windows XP, 2) Biomedical software for interfacing equipment to PC 3) DOS Systems currently working onClarify , 2) METASOLV ( ASAP ) ,3) HYPERION (Oracle Basis), 4) Avaya CMS Supervisor 5) Lotus Notes data base management 6) Juniper software(Client base application) 7) Power train application